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Ask Josh Your Own Question
Josh, Mac Support
Category: Mac
Positive Feedback: 100 %
Satisfied Customers: 11845
Experience: 5 years as Network Admin, 10+ years of IT support
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ra - nl

Customer Question

I am locked out of my mail acct

Submitted: 12 months ago.
Category: Mac
Expert:  Josh replied 12 months ago.

Hi! My name is XXXXX XXXXX X will be assisting you. Please rate my answer quality on the service that I provide. Let's get started!

Who is your email provider? Hotmail, Gmail, Yahoo, etc

Customer: replied 12 months ago.

ymail.com

the acct XXXXX@XXXXXX.XXX

Expert:  Josh replied 12 months ago.

If your account password XXXXX been changed or is no longer accessible than unfortunately you are one of the thousands of Yahoo! users with their account hacked daily. The good news is that you can recover your account 99.9% of the time as long as you follow the steps below carefully.



Please click here to reset your password XXXXX> http://edit.yahoo.com/forgotroot

Click on I HAVE A PROBLEM WITH MY PASSWORD

Select NEXT

Enter your email address in the YAHOO! ID box and type in the code shown then click on NEXT

Answer the 2 security questions on the next pages.

If you are unable to reset your account using the steps above then you will need to complete the account recovery form below...

Please click here ---> http://help.yahoo.com/l/us/yahoo/edit/cctop10/online_help.html

On the form, you can specify an alternative email address that you can be reached at under How may we contact you? (If you do not have another email address then you can create one at Gmail.com while you wait for this account to be recovered)

Please be sure to fill out the form and place an email address you can be reached at.

Fill out the form and it can take 4 hours to 5 BUSINESS days for a response

Please remember to only rate my answer when you are 100% satisfied. Please note you are rating my help and not the site or the solution only my help. If you feel the need to rate "POOR SERVICE" or "BAD SERVICE", please stop and reply to me via the Reply To Expert or Continue Conversation button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.



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