How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6633
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

My iphoto will not open---just spins! I have tried "option,

Customer Question

My iphoto will not open---just spins! I have tried "option, command" to rebuild. I have tried shutting off computer. I have tried going through Finder to get into iphoto. Almost like a virus or something. Any suggestions?
Submitted: 2 years ago.
Category: Mac
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is Ashik and I look forward to assisting you today with your question.

It is not a Virus. Probably your iPhoto Library is corrupted. Since you already tried normal Rebuilding, this time try to Rebuild your iPhoto Library with this application, iPhoto Library Manager (just try the trial version) : http://www.fatcatsoftware.com/iplm/

Please follow the instructions in here to rebuild your iPhoto Library with iPhoto Library Manager : http://www.fatcatsoftware.com/iplm/Help/rebuilding%20a%20corrupted%20iphoto%20library.html

That application can find and repair the iPhoto Library. Let me know if that didn't worked. Only click Accept after we solved the problem
Customer: replied 2 years ago.
This is above and beyond me. I am printing 55 pages of "computer talk" that is just too much for me to handle.
Expert:  Ashik replied 2 years ago.
It is very simple than you think. Just download the application, open it and then click on File menu and select Rebuild. Then select your iPhoto Library and let it rebuild it. Let me know if you have any trouble doing it...
Customer: replied 2 years ago.
How much more than the $58 is this going to cost me to use your program and will it be a reucrring cost?
Expert:  Ashik replied 2 years ago.
Sorry. I don't have access to any of your account info. I'm just a expert in here and I've no control over your account or other personal details to check. I see this question's cost is $58 and i think its not recurring. We can continue until we fix the problem and you won't be charged more than $58. For more info about the payment related, please contact the customer service at info@justanswer.com
Customer: replied 2 years ago.
I DOWNLOADED TRIAL IPHOTO LIBRARY MGR. Responded saying your program was not updated enough for my Iphoto version 9.2.3. You don't have an updated version so what now?
Expert:  Ashik replied 2 years ago.
Thats strange. iPhoto Library Manager works with all version of iPhoto. In your Mac, click on Apple menu and click Software Updates. Then do all Software Updates
Customer: replied 2 years ago.
I did that yesterday. But, I just did it again today and nothing needs updating.
Expert:  Ashik replied 2 years ago.
Does your iPhoto allow you to rebuild when you held down Command and option keys on startup of iPhoto ?
Customer: replied 2 years ago.
No, I tried that several times yesterday and today before contacting you
Expert:  Ashik replied 2 years ago.
Lets try it, but before that we can reset some old preference file of iPhoto. Close iPhoto. Goto Macintosh HD > Users > your username > Library > Preferences folder. In there, trash the file com.apple.iphoto.plist file. Then hold down Command and Option keys and without releasing them, open iPhoto. Does it brings the Rebuild screen ?
Customer: replied 2 years ago.
yes
Expert:  Ashik replied 2 years ago.
Select all options in the list and hit Rebuild. Let it complete..
Customer: replied 2 years ago.
I did that yesterday and it didnt work. When I open Iphoto the wheel just keeps spinning. I even let the wheel spins for like three hours after I clicked all of the rebuild /repair files. It's a mystery!
Expert:  Ashik replied 2 years ago.
The wheel is spinning because it is trying to load your iPhoto Library. How many photos are there on your iPhoto Library ?
Customer: replied 2 years ago.
A whole lotta pix-thousands
Expert:  Ashik replied 2 years ago.
Well, lets try a manual fix. Close iPhoto, hold down Option key and open iPhoto. You will be asked to create or choose Library. Select Create Library and name it "New Library" or anything. Does iPhoto opened with a empty library ?
Customer: replied 2 years ago.
options:

connect a camera

drag photos into iphoto

choose file>import to library
Expert:  Ashik replied 2 years ago.
So iPhoto opened with empty library ?
Customer: replied 2 years ago.
Iphoto opened with a screen that gave me those 3 options
Expert:  Ashik replied 2 years ago.
That means there is nothing wrong with your iPhoto application, but with your old iPhoto Library. Goto Pictures folder, right click on the old iPhoto Library and select "Show Package Contents" option from the popup menu. This will open the iPhoto Library in Finder. In there, click and drag the Originals folder to the iPhoto icon in the dock. Does your iPhoto imports all the photos from old library to new library ?
Customer: replied 2 years ago.
There are 17,000 photos being transfered so this may take some time.
Expert:  Ashik replied 2 years ago.
Okay...but There is a small problem. Your photos will not be organized or will be in albums like in old library. Because we are recovering photos from the corrupted library and we can't recover the albums. It is not mine or your fault, it is common that files get corrupted. So you should backup your iPhoto Library regularly. So if it got corrupted again, you can restore/recover it. Good Luck with it..

Let me know if you have any trouble making it work and I will continue working with you.

Best Regards,
Ashik
Expert:  Ashik replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Customer: replied 2 years ago.
You asked me to do what I had already done. With that said, I ended up waiting a few days for a Genius appointment to open up at Apple and there the issue was resolved. Thanks for your time.
Expert:  Ashik replied 2 years ago.
Why did you left me Negative Rating..Please don't Rate my answer again.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified