Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
What version of iOS are you running on both your iPad and iPhone?
If not sure, you can check the version of each device, by going into Settings >General and About
I see you are offline. When you are back online however, just reply back to this session, I will be alerted, whether I am online or off and will be able to assist you further.
Thanks for posting your question, I look forward to assisting you shortly.