Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
Does your iPad currently have a screen that pops up asking for the passcode at this time?
Are you able to respond ok-
no now its saying ipad disabled connect to itunes
Sorry, I meant are you able to reply to this chat
I just notice your reply, so now I see you can
yes i am
As a professional Mac technician, I like to take more of a personable, personal approach, toward helping any valued JustAnswer.com customers, I am fortunate to assist.
On that note, may I start by asking your first name?
Greetings Richard, again my name is XXXXX, XX. XXX Support, glad to be of service:)
So to make sure I understand-- your iPad is asking for a passcode to allow you access into the device itself, or does that passcode request come up when you are attempting to connect via a computer, with the iPad, to iTunes?
When you purchased the iPad from the retailer you purchased it from, there was no passcode on it at that time correct?
i purchased from i mate but he said he never used i passcode
in that case, what you are going to need to do is perform a restore through itunes so you can set up this iPad according your own specifications
and can I safely assume that this is what you have been trying to do Richard, but iTunes is not letting you?
bear with me for a few minutes Richard, I have just the procedure I want to provide you to help you here
First, make sure your iPad is turned on and pluggedvinto your computer with iTunes running,
- Then do a forced reboot by holding the Sleep/Wake button and Home screen button down for about 10 seconds.
- Once it starts rebooting let go off both buttons.
- As soon as your iPad reboots and the Apple logo appears, press and keep holding down the home screen button while your iPad keeps booting up.
- This forces your iPad to boot in a recovery mode. At that point, iTunes will now be able to connect to your iPad and you can now properly restore it.
Let me know if this helps
I see you are offline. When you are back online however, just reply back to this session, I will be alerted, whether I am online or off and will be able to assist you further.
Thanks for posting your question, I look forward to assisting you shortly.