How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Herrod Your Own Question

Steve Herrod
Steve Herrod, Mac Support Specialist
Category: Mac
Satisfied Customers: 2679
Experience:  OSX certified, many years experience supporting Apple Hardware & Software
65126503
Type Your Mac Question Here...
Steve Herrod is online now
A new question is answered every 9 seconds

Whenever I try to export a 14 min film from final cut pro X

Resolved Question:

Whenever I try to export a 14 min film from final cut pro X to quicktime, the footage goes all jumpy with one particular frame from the very beginning occasionally repeating itself over and over (although when viewed within final cut pro X everything seems fine). I just need to be able to export into a format suitable to upload to vimeo/YouTube. I'm not sure what to do?
Submitted: 2 years ago.
Category: Mac
Expert:  Steve Herrod replied 2 years ago.

Steve Herrod : Hi I'll be happy to help with this issue
Steve Herrod : Can you confirm the version of OSX you are using? If you go to the Apple menu and choose About this Mac it should be listed there
Customer:

Hi, while waiting for an answer i tried burning it to DVD and this works fine. So why cant I export it as a quicktime clip without problems/

Customer:

10.7.1 version

Steve Herrod : Thanks, XXXXX XXXXX seems to be specific to the QuickTime X exporting
Steve Herrod : When you export do you have the option to choose deign t
Steve Herrod : Sorry, choose deinterlace?
Steve Herrod : When exporting are you getting a .mov file or a .mp4 file?
Customer:

No- theres no deinterlace within the export options on fcp

Customer:

im getting a mov file

Steve Herrod : Ok, have you tried exporting as an mp4 file?
Customer:

How would i go about doing that?

Steve Herrod : When you go it file-->export
Steve Herrod : Select using QuickTime conversion
Steve Herrod : And the Save window should appear
Steve Herrod : Click on Format
Steve Herrod : And choose MPEG-4
Steve Herrod : Then name the file and click Save
Customer:

The only options I have for format are appleprores, H.264, DVCPRO HD, HDV/XDCAM HD etc. am I looking in the right area?

Customer:

Because my export option isnt on the file tab but the share tab

Steve Herrod : Ok, on the share tab and export options is there the possibility to choose iTunes?
Customer:

No there isnt- only thing similar is an option to export and mp3?

Customer:

*an

Steve Herrod : Ok, there is usually an iTunes option or even a straight YouTube option in FCPX so is strange
Customer:

there is a youtube option

Customer:

but its saying its too big to upload to youtube

Steve Herrod : Ah ok, at least that answers that question
Steve Herrod : Ok, when you go to share is there the option to choose Apple Devices?
Customer:

yep, there is

Steve Herrod : If so choose that
Steve Herrod : And then select Mac & PC
Steve Herrod : With the option add to iTunes
Steve Herrod : Once this has been shared it can be checked in iTunes for quality
Steve Herrod : If it works ok, locate the file on your hard drive
Steve Herrod : And it will have a .m4v extension
Steve Herrod : Rename to a .mp4 file
Steve Herrod : And upload to Youtube
Customer:

Its just processing right now but could take some time- can I get back to you incase it doesnt work?

Steve Herrod : Yes of course
Steve Herrod : I'm also based in the UK
Steve Herrod : Will be away from computer for next 60 mins but let me know how it goes
Steve Herrod : You can just reply to this chat when convenient and I'll respond as soon as possible
Customer:

many thanks, XXXXX XXXXX keep this page open.

Customer:

many thanks it worked,

Steve Herrod, Mac Support Specialist
Category: Mac
Satisfied Customers: 2679
Experience: OSX certified, many years experience supporting Apple Hardware & Software
Steve Herrod and 5 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Steve Herrod
Steve Herrod
Mac Support Specialist
2679 Satisfied Customers
OSX certified, many years experience supporting Apple Hardware & Software