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David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1416
Experience:  BSc H.Dip Apple Certified Professional
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The hard drive screen icons appear with a pad lock on the lo

Resolved Question:

The hard drive screen icons appear with a pad lock on the lower left corner and a dialog box tells me that I don't have sufficient privileges. Going to Get Info does not accomplish anything. How do I open my hard drives? When I go to Get Info, the word "custom" appears for all user privileges and I can not change it...even thought the Get Info pad lock is open (the hard drive remains locked an inaccessible.
Submitted: 4 years ago.
Category: Mac
Expert:  David replied 4 years ago.
Hi my name is David.

I presume these are external or extra internal HDD.

In the Get Info window, do you see a checkbox 'Ignore Ownership'.

Tick it and check if you can access the files.

Please get back to me if this fails.

Best regards,
David.
Customer: replied 4 years ago.
David,
clicking the box that says 'ignore ownership' does not accomplish access to these added internal drives, The drives remain with a padlock and a dialog box which tells me that I do not have sufficient privileges.
Expert:  David replied 4 years ago.
Hi,

Have they worked with this Mac before?

What system were they in use with before?

In he Get Info window what does it say about the Format, or File System.

There are Terminal commands, but I would prefer to know these details first.

Kind regards,
David.
Customer: replied 4 years ago.
Format says 'Mac OS Extended Journaled'
Customer: replied 4 years ago.
Yes, they did work before.
They were in use with systems 10.4.11 - 10.5.8
Expert:  David replied 4 years ago.
Hi,

Open the Terminal in /Applications/Utilities/

Type the following without quotes. There is a space after nouchg but no quotes.
'sudo chflags -R nouchg '

Then drag the icon of one of the locked HDD into the Terminal window, and the path will append to what you already typed. Press Return.

Now check that drive. Repeat those steps for each drive.

Best regards,
David.
Customer: replied 4 years ago.
Yes, they did work before, in this computer
Systems used: 10.4.11 through 10.5.8
Get Info window, under format, says ‘Mac OS Extended (journeled)

Customer: replied 4 years ago.
Am I following the correct procedure here? I have answered the same questions twice. let me know. Thank you!
Expert:  David replied 4 years ago.
Hi,

Can you see my reply above at 4:48 p.m. ?

Sorry for the delay, I was away for a while but am online now.

Regards,
David

In case you didn't see it I'll paste it here

Hi,

Open the Terminal in /Applications/Utilities/

Type the following without quotes. There is a space after nouchg but no quotes.
'sudo chflags -R nouchg '

Then drag the icon of one of the locked HDD into the Terminal window, and the path will append to what you already typed. Press Return.

Now check that drive. Repeat those steps for each drive.

Best regards,
David.
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