How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8698
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I just got a new MacBook pro and set up with a password. Trying

Customer Question

I just got a new MacBook pro and set up with a password. Trying to get in today and I can't! Not sure if I remembered it incorrectly or what. Is there a way to retrieve it?
Submitted: 4 years ago.
Category: Mac
Customer: replied 4 years ago.
Why am I downloading something that looks like various coupon apps? Am I supposed to download 7-zip download?
Expert:  Mike replied 4 years ago.
I don’t know what you mean? No, don‘t download anything, what computer are you using? I’m guessing a PC with Windows?
Customer: replied 4 years ago.
Yes, I'm using my old PC with Windows since I can't get on my Macbook. I'm on Explorer.
Expert:  Mike replied 4 years ago.
OK here it is just print this out:

Method 1 – Reset a Lost Mac OS X Lion Password

You have to boot from a Lion Recovery drive, by booting from the built-in Lion Recovery HD partition.
  • Hold “Option” at boot and select the “Recovery” disk at the boot menu
  • Wait for “Mac OS X Utilities” menu to appear, indicating that you are booted into recovery mode
  • Click on the “Utilities” menu and select “Terminal”

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here


Type the following:

resetpassword
  • Confirm the user account and then the password change and reboot Mac OS X 10.7 as usual with your new password
Customer: replied 4 years ago.
Ok, I reset my password, and I rebooted and used the new password, but then it says sojmething about wanting a keychain password. It's not taking my new password, or what I thought was my old password..
Expert:  Mike replied 4 years ago.
So you can’t login?