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James
James, Sr. Mac Support Expert
Category: Mac
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Experience:  Mac Expert
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I have been trying to redeem an unreadable itunes gift card

Customer Question

I have been trying to redeem an unreadable itunes gift card for ONE HOUR! I cannot answer the question about what itunes system I have.............I can't find it anywhere, so I need help. Please call XXX-XXX-XXXX.
Submitted: 4 years ago.
Category: Mac
Expert:  James replied 4 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Hi,

I'm providing you with a form to obtain a replacement card instead of the damaged one.

Here it is:

http://www.apple.com/hk/en/support/itunes/store/giftcard/#form

Thanks,

J.

Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.
James and 4 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
I filled out the form as best I could. I have Windows 7 but that was not a choice. How would I know what kind of itunes I have....10.1 10.2 10.3 10.4......etc.
Expert:  James replied 4 years ago.
Hi,

It doesn't matter at all for this purpose, put 10.6 which is the latest.

Thanks,

J.

Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.