My Mac Cd and video drive on my macbook will not play cd's or videos,I insert them fine, I hear the drive run them, but then it ejects them. I think the drive itself is fine, May be a software problem. And Ideas.Thank You
Software (if necessary): OS X
Checking system settings and prefences
First I need some information and I also want you to check some things that may or may not be affecting the situation :Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.Click on the first icon in the Dock the "Finder", then click on Go at the top of the screen, you will see a drop down menu, go to Utilities. When that opens double click on the application called Disk Utility. When Disk Utility opens you will see your hard drive (usually Macintosh HD) on the left. Highlight your hard drive and click on Verify Disk on the far right. If that is OK in green type, then click on Repair Permissions on the left. Note: If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
Mac OS XProcessor 2.1 GHz Intel Core 2 DuoMemory 3gb 667 MHz DDr SDRAM
What version of Mac OS X?
Mac OS XProcessor 2.1 GHz Intel Core 2 DuoMemory 3gb 667 MHz DDr SDRAMRunning Disk Verify Program & Repair PermissionsDisk Verify came back in the green.
Ok but you still did not give me the Mac OS X version. Look under Mac OS X.
Max OS X Version 10.7.4 Mike
Is that a MAcbook with a battery you can remove on the back?
Try thisd:Resetting the SMC & PRAM on Mac portables with a battery you can remove
Did you try that?
Yes I did.
If no change I am guessing the drive may be dirty you can get an aircan or drive cleaning disk and try that.
Nothing Worked Mike, I appreciate your time. Looks Like I will have to take it in to the apple store to resolve to the problem. What do I need to do now, with reference to the account I now have?
Did you try cleaning it?
I did. Nothing! I tried various disks just to be sure. Still no change.
OK it probably just needs cleaning, but you can take it in if you want.
Over 20 years IT experience with Apple computers in publishing, marketing and design.
OK good luck.