How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8908
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

RA hs

Customer Question

My IPAD is frozen with a picture of a USB connector and arrow pointing at the Itunes logo
Submitted: 4 years ago.
Category: Mac
Expert:  Mike replied 4 years ago.
Did you do it this way?

Force restore iPad
1. Hold down the home button and power button at the same time. This will force the screen to fade and the Apple Logo to reappear. KEEP holding the two buttons down until the iPad shuts off.

2. Once the iPad is off plug one end of the usb cable into the PC .

3. Open iTunes

3. While holding down the Home button plug the cable into the iPad.
Contunue holding the home button until the you the itunes logo and the picture of the cable on the iPad screen. This may take up to 30 seconds.

4. iTunes should now detect the iPad and you can perform a restore.
Customer: replied 4 years ago.
Yes, I tried it that way and it did not work. I get the tone but that is all. The cable pointing to the Itunes logo shows up and stays but is not detected.
Customer: replied 4 years ago.
Did I lose you or are you still there?
Expert:  Mike replied 4 years ago.
Do you have the latest version of iTunes?
Customer: replied 4 years ago.
I have 10.6.1
Expert:  Mike replied 4 years ago.
Are you sure you kept holding the Home button in step 3 as instructed?
Customer: replied 4 years ago.
I've held it for up to a minute. The apple appears initially followed by the cable pointing. I continue holding it for about 30 seconds after that appears.
Customer: replied 4 years ago.

I just tried it again. I held the home button down for a minute after the cable pointing picture displayed, I received the audible tone but nothing else changed.

Expert:  Mike replied 4 years ago.
Try this I don't have a PC so you will have to follow the instructions:
Customer: replied 4 years ago.
The information you provided did not work. I was able to take it to the Apple store and pay them to actually fix it...
Expert:  Mike replied 4 years ago.
You had to pay? I assume it was out of warranty. Did they have to fix it physically? What did they do? Just curious I don‘ expect you to Accept here. Thanks.
Customer: replied 4 years ago.
It is out of warranty. They ended up going through my computer and were able to get it come up with the restore button and were able to get it loaded after about 30 minutes. It was not physically broken...
Expert:  Mike replied 4 years ago.
OK but you don‘t knnow exactly what they did, I appreciate the info?

Related Mac Questions