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Jason
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10937
Experience:  Several years of supporting Mac systems.
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I am not receiving any new emails through my gmail account

Resolved Question:

I am not receiving any new emails through my gmail account since 8:22 AM this morning. I cannot delete any emails in my inbox and there is a yellow message box under the Chat section (which I never use) saying "unable to reach Gmail. Please check your internet connection or company's network settings" I used the help button for that item and have done everything that they said and still not receiving any emails. However, I am able to send new emails. I have verified that my internet access is fine. HELP!
Submitted: 2 years ago.
Category: Mac
Expert:  Windowspcfix replied 2 years ago.

Hello

 

My name is James

 

Welcome to Just Answer

 

Can I remote on and have a look at your issue ?

 

Cheers James

 

Customer: replied 2 years ago.
I am communicating from a different computer. The computer we are having trouble with is our laptop computer.
Expert:  Windowspcfix replied 2 years ago.

No problem

 

Can you tell me what Email program your using to connect to Gmail ,

 

Windows live mail, Outlook , or just using a web browser to log in ?

Customer: replied 2 years ago.
Just using Safari web browser to log in
Customer: replied 2 years ago.
I am on a MAC laptop
Expert:  Windowspcfix replied 2 years ago.

Ok thanks

 

I will send this to the Mac Section , Cheers James

 

Expert:  Mac Specialist replied 2 years ago.
Hi Welcome to JustAnswer.com

I am Tech Specialist and today, I will be trying my best to solve your issue.

Is the computer having issue near you?
Customer: replied 2 years ago.
Yes. I am now receiving my emails, but still have the other two problems.
Expert:  Mac Specialist replied 2 years ago.
Can I check remotely please?
Customer: replied 2 years ago.
Sure. How do we do that?
Expert:  Mac Specialist replied 2 years ago.
Open safari in that computer, type this address:

http://tinyurl.com/JAREMOTE178

Press return, agree and run the tool
Customer: replied 2 years ago.
I have tried to do that 4 times and it doesn't recognize it.
Expert:  Mac Specialist replied 2 years ago.
transferring you to mac category, thanks.
Customer: replied 2 years ago.
I keep getting a screen that says no active sessions and that my expert may have terminated session.
Customer: replied 2 years ago.
Are you there?
Expert:  Jason replied 2 years ago.
Greetings,

Welcome to Just Answer.

My name is XXXXX XXXXX I will be the expert working with you today to help resolve your problem.


Do you still need help with this problem? If so, may I remote into your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 2 years ago.
Hi Jason. Thanks. XXXXX still need help. My emails are now coming in but I still cannot see my gmail tool bar that lets me delete gmails and I still have that error message showing up under the chat section.
Expert:  Jason replied 2 years ago.

 

Thank you.

 

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=ccd0f88d-9566-43a7-9285-53b25ee1f149&SUPPORT=OSX

 

Customer: replied 2 years ago.
Jason. I rebooted. Are you there?
Customer: replied 2 years ago.
I have to leave for a meeting in 10 minutes. How do I get back with you later if you can't get this finished in 10 minutes?
Expert:  Jason replied 2 years ago.

Please, click the remote link again and allow it to run.

Expert:  Jason replied 2 years ago.

You can test and see if the Google Chat is working now. If it is not, we can continue later. Just come back to this page and continue communication here with me.

Thank you.
Customer: replied 2 years ago.
Hi Jason. I have to leave for my meeting and no the problem with the Chat and the delete issue are still not resolved. I will contact you when I get back later today. Thanks.
Expert:  Jason replied 2 years ago.

Thank you.

Customer: replied 2 years ago.
Hi Jason. Are you there? I was hoping you could finish fixing my email problem from yesterday. I still cannot delete any emails, don't have my tool bar to do underlining, etc. and the chat doesn't work. Thanks.

Customer: replied 2 years ago.
Hi. Are you there?
Expert:  Jason replied 2 years ago.

Hello,

I am here and will be for the next eight hours.

Please, post a message here when you are ready to continue.
Customer: replied 2 years ago.
Hi Jason. Sorry I had to leave earlier. Do you have time now to work on the email problems?
Expert:  Jason replied 2 years ago.
Yes, I do.

Are you available for the remote link right now?
Customer: replied 2 years ago.
Hi. I am ready.
Expert:  Jason replied 2 years ago.


Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=d798628e-aefa-4722-b944-efbdc32bd53c&SUPPORT=NET


Expert:  Jason replied 2 years ago.
The link has expired.

My day begins tomorrow at 3am (PST).

Customer: replied 2 years ago.
Hi Jason. Can we set up a time (EST) for tomorrow (Monday) to jump back on this? Thanks so much.
Expert:  Jason replied 2 years ago.

I will be available all day tomorrow.

Please, post a message here when you are ready to click the remote link. Upon receiving your response, I will post a new link.

Thank you.
Customer: replied 2 years ago.
Thanks Jason. I will touch base with you tomorrow.
Expert:  Jason replied 2 years ago.
Thank you.
Customer: replied 2 years ago.
Hi Jason. Sorry for not getting back to you sooner. I am still having the same problem with my gmail. Can you work on it today?
Expert:  Jason replied 2 years ago.

Yes, I can.

May I send you the remote link on this page, in approximately 25 minutes?
Customer: replied 2 years ago.
That would be great. Thanks so much.
Expert:  Jason replied 2 years ago.

I am sorry, this is taking longer than expected.

Will you still be available in 30 minutes?
Customer: replied 2 years ago.
Yes.
Expert:  Jason replied 2 years ago.

Thank you for your patience.

Let's try this:

Please, follow the instructions below to solve your problem:
- Open Safari
- In the top menu bar, click Safari
- Click EMPTY CACHE
- Click the Empty button
- In the top menu bar, click Safari again
- Click Reset Safari
- Reset

Please, verify that the last two problems are gone now.

More often than not, such an issues arises when something with the Safari configuration becomes corrupt. The instructions above will remove the corruption. The instructions above can be used any time in the future if you have another problem with Safari.
Customer: replied 2 years ago.
Jason, it didn't work.
Expert:  Jason replied 2 years ago.
I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

I wish you luck,
- Jason
Customer: replied 2 years ago.
Thanks for trying. When will I hear from another expert?
Expert:  Rachel-Mod replied 2 years ago.

Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer: replied 2 years ago.
Hi. YEs I still need a solution to my gmail problem. I will wait to hear back from your expert. Thanks
Expert:  Rachel-Mod replied 2 years ago.

Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly

Customer: replied 2 years ago.
OK thanks.
Expert:  Jason replied 2 years ago.


Hello again,

I am sorry to hear that nobody jumped in to help.

May I remote into your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.

Customer: replied 2 years ago.
Yes that would be great. Thanks.
Expert:  Jason replied 2 years ago.


Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=f4c9e470-bd69-40ae-976b-c20b47f840c7&SUPPORT=NET


Customer: replied 2 years ago.
Did I lose you when the computer restarted?
Expert:  Jason replied 2 years ago.
You may click the green ACCEPT ANSWER button on the bottom right of your screen now and leave any feedback for me that you feel is appropriate.

Thank you,
- Jason


If you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10937
Experience: Several years of supporting Mac systems.
Jason and 6 other Mac Specialists are ready to help you

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Jason
Jason
Computer & Network Technician
1183 Satisfied Customers
Several years of supporting Mac systems.