Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.
Are you able to connect your iPhone 3G to your computer that has iTunes installed?
there is some Information I need to check, regarding your iPhone 3G
I can do that. Iit will take a minute.
Thanks- let me know when you are there
ok. it's in itunes
Great- now if you would, can you tell me if within the open iTunes program, if you see your iPhone as an icon on the left side bar under DEVICES?
I don't even see devices and the phone is definitely not there
This is what I am looking to see if you can see
No. There is no "devices" on the left side.
That means your iPhone is not being recognized by your computer
When was the last time you were able to sync your iPhone with this computer and iTunes?
OK. I have a new computer, so that may be an issue.
As a professional Mac technician, I like to take more of a personable, personal approach, toward helping any valued JustAnswer.com customers, I am fortunate to assist.On that note, may I start by asking your first name?
Thank you Judy, again my name isXXXXX Support Specialist, at your service
Hey, Terry. You may wish you'd been on a coffee break when I logged in.
Now considering you have a new computer, I take it your iTunes library is brand new as well?
That's an interesting situation. My old computer died. My new computer only has on it what I've purchased. And yes, it's brand new
The other interesting point about this Judy, is that your iPhone 3G still should at least be recognized by iTunes
and when you connect the iPhone, it is not being discovered by iTunes
What does that mean, I wonder.
Is your new computer a Mac or PC?
and what was your previous computer?
also a pc. my phone is on my son's att plan, and i've never synched it with apple on this computer - or any, for tht matter.
And do you have music and data still on your iPhone 3G?
i have data on my iphone not music. i've downloaded apps to this phone so i'm not sure why it doesn't recognize it.
is your PC running Windows 7?
(Bear with me if you would, I will having to ask investigative questions in order to help isolate the problem in order to resolve it- so thanks in advance for your patience)
i don't mind the questions. i think i have windows 7.
Thanks Judy (appreciate that!)
Now here is what I need you to do on your iPhone 3G if you can
I need you to go to the main screen
and click on Settings
then go to About
If you would, tell me what the Capacity & Available sections say
c - 6.8g, a-5.7g
Ok so you have about 1.1 GB of space remaining on your iPhone
that is low but not so low that it should cause the significant slow down you have described
So here is what I want you to try:
how do i clear it out?
I am going to have you perform a hard reset on your iPhone 3G: Here is what you need to do: • To perform a hard reset, press and hold your Sleep and Home Menu buttons for approximately 10 seconds. • Once your screen goes black, release both keys. (If you see a white Apple logo before you release the keys you have held the keys to long and will need to start the reset process once again) • The next screens you should see after the black screen, is the Apple logo screen followed by the main screen.
you assume i know which the sleep and home menu buttons are
Sleep button, at the top Home Menu button in the middle (bottom) of iPhone
Assuming is dangerous :)
I actually just "hope"
big round button?
that is the home button
i'm a journalist so i know what you mean about assume. so where's the sleep button. is that the off button at the top of the phone?
That is located at the top of the iPhone
it is the one that when you press it, your iPhone goes to sleep
did and now i have the qapple
Did you release the buttons when the screen went black?
and now i logged in
yes i released the buttons
now that you are back you main screen Judy, where do you usually notice the significant slow down with your iPhone?
the computer recognized the phone. let me see if itunes did.
now itunes is asking me if i want to update my phone. do i? i remember something aobut the download being not so great for the 3g
i notice slowdowns with answering the phone and when i play solitare (yes, I'm embarrassed)
This is all good but, before moving forward, what version are you being asked to update your iPhone 3G to?
Don't be- that does happen
To update is an improvement to the performance of your device
so i should?
the only issue I have is that I do not want iTunes to delete the content of your iPhone 3GS
because you have never synced with your new computer to this new itunes library with your iPhone before correct?
that would not be good, so perhaps I should pass on the update
I have never synced with this phone
I am not saying you should not update
I believe you should
I want you to follow this guide from Apple
iTunes: How to move your music to a new computer
from the iphone? or the ipod? i wish i could get whaqt's on my ipod on this new computer.
This is process that allows you to safely move your music and media over to iTunes safely without losing data on your iPhone 3G:)
once you have done this Judy!
THEN you are good to go:)
with updating your iPhone 3G
and by the way, to do this and be able to sync your iPhone 3G
ah. i gotcha. i will follow those instructions. you are a peach. i am very happy. thank you so very much!!!!
that is great to do, because every time you sync with iTunes
it will create a back up automatically for all of your data on your iPhone 3G
it also allows you Judy, to have more control through iTunes
to really pick and choose what you want and don't want to import over to your iPhone
what that means is (to answer your earlier question) you can for example
uncheck certain Apps that you don't want to delete
in iTunes, so that they are safely removed from your iPhone 3G the next time you sycn
sorry "sync" with iTunes
thereby keeping those Apps safely stored in iTunes
that's great, cause i have a lot of crap on the phone. o
but freeing up more space on your iPhone
so do I!
i bet you do:)
Now let's say you DON'T want an App on your iPhone
and you really do want to get rid of that App
I want you to try this- this is really cool
I am not sure if you have done this
but if you right now, press and hold down on one of your Apps in your iPhone's screen
for at least three seconds
you should see all of the Apps dancing almost like "jiggling"
have you tried this before?
no, i haven't ... can i get rid of preloaded aps like stocks? what about stuff that has been moved by the phone into a little box with other stuff
just press and hold down on one of those Apps you want to get rid of
they kind of jiggled, but it didn't go away
2-3 seconds your entire screen should have jiggling apps with small "x's in the upper left corner of each App
it won't just yet
that is just the beginning
theyre jiggling but no x
now you if you press the x on the App you don't want
those are Apps that are actually permanent
sorry forgot to mention that
the only ones you can delete are those Apps you uploaded to your iPhone
and now I know what you are referring to
it works it works!!!
the Stocks App is built in
you can keep doing that until all of the Apps you want gone, are deleted
and then after you are done
great. you really are terrific.
to stop the jiggling you can just press the Home button located at the bottom middle of the iPhone
then the jiggling stops
Aww thanks Judy :)
appreciate the vote of confidence
hah hah (I love my work!)
i've done it!!!! well, you did it via the internet. Good. I can tell you like yourwork. and you are good at it. you will have five stars in my book. thanks buddy!!! i am done, right?
the pleasure is all mine
but I have one more bonus for you
and I know you are going to like this
IF you want to check the progress of those deletions Judy, in regards to reclaiming space (and speeding up your iPhone)
Just go back into Settings>General >About and now check the Available
it should now be higher than 1.1 GB
that is the cool part I wanted to share with you
Available is now 6.0?!
You were not kidding Ma'am, when you said you wanted to get rid of some stuff!
that is great!
and now you know the way to free up space on your iPhone
these phones are so cool that i think most people just load them with crap. i figured i had too much stuff on it, but you just confirmed that.
and with the article I provided you above, you can now use iTunes, to better manage your iPhone and its space usage and so much more
i'm gonna do it
I am not called The "MacTechTrainer" for nothing
I really teach this "stuff"
i understand now. well, you should. you are really good. take care, kid.
it was nice meeting you. and i will no doubt talk to you again.
The pleasure is all mind
thank you Judy
i have to go eat now. is there an ap for that?
and for future reference
click on this link:
and book mark the page you go to in your web browser
and anytime I can be of assistance with your Mac product issues, just request me and I WILL answer:)
that is my last bonus for you Ms. Judy:)
i'm bookmarking you now. outstanding, outstanding. bye bye
So I hope I have given you enough to keep you pleasantly busy and rejuvenated about your iPhone 3GS
sorry 3G :)
take care and thank you very much for coming to JustAnswer.com Judy
I appreciate you allowing me to assist you.
If you are satisfied that I have resolved your question to your satisfaction, please feel free to press the Accept button, so that I may be compensated for my work.And I thank you very much for allowing me to assist you. Keep in mind also, when you Accept an answer, it does not mean the session is over, especially if the issueyou received help from me, comes back. If all is well however, then there is no need to return. If you want to be cautious however, you are welcome to bookmark this session so you can come back to this session and alert me. Also please feel free to leave us some feedback about how you feel regarding your experience in your session with me as your Mac Expert.
you're bookmarked. and you're a doll!
will do, right now.
Take care Judy- and remember, have fun with your new knowledge!