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MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
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My iphone 3g is getting slower and slower. I cant even answer

Resolved Question:

My iphone 3g is getting slower and slower. I can't even answer the phone when it rings because it takes so long to put in the passcode and even then sometimes it won't "answer." I'm not sure what's the matter or how I can fix it. Any ideas?
Submitted: 2 years ago.
Category: Mac
Expert:  MacTechTrainer replied 2 years ago.

MacTechTrainer :

Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.

MacTechTrainer :

Are you able to connect your iPhone 3G to your computer that has iTunes installed?

MacTechTrainer :

there is some Information I need to check, regarding your iPhone 3G

Customer:

I can do that. Iit will take a minute.


 

MacTechTrainer :

Thanks- let me know when you are there

MacTechTrainer :

:)

Customer:

ok. it's in itunes


 

Customer:
MacTechTrainer :

Great- now if you would, can you tell me if within the open iTunes program, if you see your iPhone as an icon on the left side bar under DEVICES?

Customer:

I don't even see devices and the phone is definitely not there


 

MacTechTrainer :

Full Size Image

MacTechTrainer :

This is what I am looking to see if you can see

Customer:

No. There is no "devices" on the left side.


 

MacTechTrainer :

That means your iPhone is not being recognized by your computer

MacTechTrainer :

When was the last time you were able to sync your iPhone with this computer and iTunes?

Customer:

OK. I have a new computer, so that may be an issue.


 

MacTechTrainer :

Good point-

MacTechTrainer :

As a professional Mac technician, I like to take more of a personable, personal approach, toward helping any valued JustAnswer.com customers, I am fortunate to assist.
On that note, may I start by asking your first name?

Customer:

Judy


 

MacTechTrainer :

Thank you Judy, again my name isXXXXX Support Specialist, at your service

Customer:

Hey, Terry. You may wish you'd been on a coffee break when I logged in.


 

MacTechTrainer :

Now considering you have a new computer, I take it your iTunes library is brand new as well?

Customer:

That's an interesting situation. My old computer died. My new computer only has on it what I've purchased. And yes, it's brand new


 

MacTechTrainer :

The other interesting point about this Judy, is that your iPhone 3G still should at least be recognized by iTunes

MacTechTrainer :

and when you connect the iPhone, it is not being discovered by iTunes

Customer:

What does that mean, I wonder.


 

Customer:

That's correct


 

MacTechTrainer :

Is your new computer a Mac or PC?

Customer:

PC


 

MacTechTrainer :

and what was your previous computer?

Customer:

also a pc. my phone is on my son's att plan, and i've never synched it with apple on this computer - or any, for tht matter.


 

MacTechTrainer :

And do you have music and data still on your iPhone 3G?

Customer:

i have data on my iphone not music. i've downloaded apps to this phone so i'm not sure why it doesn't recognize it.


 

MacTechTrainer :

is your PC running Windows 7?

MacTechTrainer :

(Bear with me if you would, I will having to ask investigative questions in order to help isolate the problem in order to resolve it- so thanks in advance for your patience)

Customer:

i don't mind the questions. i think i have windows 7.


 

MacTechTrainer :

Thanks Judy (appreciate that!)

Customer:

:)


 

MacTechTrainer :

Now here is what I need you to do on your iPhone 3G if you can

MacTechTrainer :

I need you to go to the main screen

Customer:

ok


 

MacTechTrainer :

and click on Settings

MacTechTrainer :

Then General

Customer:

ok


 

Customer:

did


 

MacTechTrainer :

then go to About

Customer:

did


 

MacTechTrainer :

If you would, tell me what the Capacity & Available sections say

Customer:

c - 6.8g, a-5.7g


 

MacTechTrainer :

Ok so you have about 1.1 GB of space remaining on your iPhone

Customer:

so ...

MacTechTrainer :

that is low but not so low that it should cause the significant slow down you have described

MacTechTrainer :

So here is what I want you to try:

Customer:

how do i clear it out?


 

MacTechTrainer :

I am going to have you perform a hard reset on your iPhone 3G:
Here is what you need to do:

• To perform a hard reset, press and hold your Sleep and Home Menu buttons for approximately 10 seconds.
• Once your screen goes black, release both keys. (If you see a white Apple logo before you release the keys you have held the keys to long and will need to start the reset process once again)
• The next screens you should see after the black screen, is the Apple logo screen followed by the main screen.

Customer:

you assume i know which the sleep and home menu buttons are


 

MacTechTrainer :

Nope

MacTechTrainer :

Sleep button, at the top Home Menu button in the middle (bottom) of iPhone

MacTechTrainer :

Assuming is dangerous :)

MacTechTrainer :

I actually just "hope"

Customer:

big round button?


 

MacTechTrainer :

that is the home button

MacTechTrainer :

correct

Customer:

i'm a journalist so i know what you mean about assume. so where's the sleep button. is that the off button at the top of the phone?


 

MacTechTrainer :

That is located at the top of the iPhone

MacTechTrainer :

it is the one that when you press it, your iPhone goes to sleep

Customer:

did and now i have the qapple


 

MacTechTrainer :

Did you release the buttons when the screen went black?

Customer:

and now i logged in


 

Customer:

yes i released the buttons


 

MacTechTrainer :

great

MacTechTrainer :

now that you are back you main screen Judy, where do you usually notice the significant slow down with your iPhone?

Customer:

the computer recognized the phone. let me see if itunes did.


 

MacTechTrainer :

Good

Customer:

now itunes is asking me if i want to update my phone. do i? i remember something aobut the download being not so great for the 3g


 

Customer:

i notice slowdowns with answering the phone and when i play solitare (yes, I'm embarrassed)


 

MacTechTrainer :

This is all good but, before moving forward, what version are you being asked to update your iPhone 3G to?

MacTechTrainer :

Don't be- that does happen

Customer:

5.1


 

MacTechTrainer :

To update is an improvement to the performance of your device

Customer:

so i should?


 

MacTechTrainer :

the only issue I have is that I do not want iTunes to delete the content of your iPhone 3GS

MacTechTrainer :

because you have never synced with your new computer to this new itunes library with your iPhone before correct?

Customer:

that would not be good, so perhaps I should pass on the update


 

Customer:

I have never synced with this phone


 

MacTechTrainer :

I am not saying you should not update

MacTechTrainer :

I believe you should

MacTechTrainer :

but first

MacTechTrainer :

I want you to follow this guide from Apple

Customer:

ok

Customer:
Customer:

from the iphone? or the ipod? i wish i could get whaqt's on my ipod on this new computer.


 

MacTechTrainer :

This is process that allows you to safely move your music and media over to iTunes safely without losing data on your iPhone 3G:)

MacTechTrainer :

once you have done this Judy!

MacTechTrainer :

THEN you are good to go:)

MacTechTrainer :

with updating your iPhone 3G

MacTechTrainer :

and by the way, to do this and be able to sync your iPhone 3G

Customer:

ah. i gotcha. i will follow those instructions. you are a peach. i am very happy. thank you so very much!!!!


 

MacTechTrainer :

that is great to do, because every time you sync with iTunes

MacTechTrainer :

it will create a back up automatically for all of your data on your iPhone 3G

MacTechTrainer :

Plus

Customer:

omg!


 

MacTechTrainer :

it also allows you Judy, to have more control through iTunes

MacTechTrainer :

to really pick and choose what you want and don't want to import over to your iPhone

Customer:

fabulous!!!!


 

MacTechTrainer :

what that means is (to answer your earlier question) you can for example

MacTechTrainer :

uncheck certain Apps that you don't want to delete

MacTechTrainer :

in iTunes, so that they are safely removed from your iPhone 3G the next time you sycn

MacTechTrainer :

sorry "sync" with iTunes

MacTechTrainer :

thereby keeping those Apps safely stored in iTunes

Customer:

that's great, cause i have a lot of crap on the phone. o


 

MacTechTrainer :

but freeing up more space on your iPhone

MacTechTrainer :

Haa haa!

MacTechTrainer :

so do I!

Customer:

i bet you do:)


 

MacTechTrainer :

Now let's say you DON'T want an App on your iPhone

MacTechTrainer :

and you really do want to get rid of that App

MacTechTrainer :

I want you to try this- this is really cool

MacTechTrainer :

I am not sure if you have done this

MacTechTrainer :

but if you right now, press and hold down on one of your Apps in your iPhone's screen

MacTechTrainer :

for at least three seconds

MacTechTrainer :

you should see all of the Apps dancing almost like "jiggling"

MacTechTrainer :

have you tried this before?

Customer:

no, i haven't ... can i get rid of preloaded aps like stocks? what about stuff that has been moved by the phone into a little box with other stuff

Customer:
MacTechTrainer :

Sure can

MacTechTrainer :

try it

MacTechTrainer :

just press and hold down on one of those Apps you want to get rid of

Customer:

they kind of jiggled, but it didn't go away

Customer:
MacTechTrainer :

2-3 seconds your entire screen should have jiggling apps with small "x's in the upper left corner of each App

MacTechTrainer :

it won't just yet

MacTechTrainer :

that is just the beginning

Customer:

theyre jiggling but no x


 

MacTechTrainer :

now you if you press the x on the App you don't want

MacTechTrainer :

those are Apps that are actually permanent

MacTechTrainer :

sorry forgot to mention that

MacTechTrainer :

the only ones you can delete are those Apps you uploaded to your iPhone

MacTechTrainer :

and now I know what you are referring to

Customer:

it works it works!!!


 

MacTechTrainer :

the Stocks App is built in

MacTechTrainer :

yep

MacTechTrainer :

you can keep doing that until all of the Apps you want gone, are deleted

MacTechTrainer :

and then after you are done

Customer:

great. you really are terrific.


 

MacTechTrainer :

to stop the jiggling you can just press the Home button located at the bottom middle of the iPhone

MacTechTrainer :

then the jiggling stops

MacTechTrainer :

Aww thanks Judy :)

MacTechTrainer :

appreciate the vote of confidence

MacTechTrainer :

shucks :)

MacTechTrainer :

hah hah (I love my work!)

Customer:

i've done it!!!! well, you did it via the internet. Good. I can tell you like yourwork. and you are good at it. you will have five stars in my book. thanks buddy!!! i am done, right?


 

MacTechTrainer :

the pleasure is all mine

MacTechTrainer :

but I have one more bonus for you

MacTechTrainer :

and I know you are going to like this

Customer:

ok good


 

MacTechTrainer :

IF you want to check the progress of those deletions Judy, in regards to reclaiming space (and speeding up your iPhone)

MacTechTrainer :

Just go back into Settings>General >About and now check the Available

MacTechTrainer :

it should now be higher than 1.1 GB

Customer:

wow


 

Customer:

6.0


 

MacTechTrainer :

that is the cool part I wanted to share with you

MacTechTrainer :

Whoa!

MacTechTrainer :

Available is now 6.0?!

Customer:

yes.:)


 

MacTechTrainer :

You were not kidding Ma'am, when you said you wanted to get rid of some stuff!

MacTechTrainer :

that is great!

MacTechTrainer :

and now you know the way to free up space on your iPhone

Customer:

these phones are so cool that i think most people just load them with crap. i figured i had too much stuff on it, but you just confirmed that.


 

MacTechTrainer :

and with the article I provided you above, you can now use iTunes, to better manage your iPhone and its space usage and so much more

MacTechTrainer :

Exactly

Customer:

i'm gonna do it


 

MacTechTrainer :

I am not called The "MacTechTrainer" for nothing

MacTechTrainer :

I really teach this "stuff"

MacTechTrainer :

;)

Customer:

i understand now. well, you should. you are really good. take care, kid.


 

Customer:

it was nice meeting you. and i will no doubt talk to you again.


 

MacTechTrainer :

The pleasure is all mind

Customer:

no, mine.


 

MacTechTrainer :

"mine"

MacTechTrainer :

lol

MacTechTrainer :

thank you Judy

Customer:

i have to go eat now. is there an ap for that?


 

MacTechTrainer :

and for future reference

MacTechTrainer :

click on this link:

MacTechTrainer :

MacTechTrainer

MacTechTrainer :

and book mark the page you go to in your web browser

MacTechTrainer :

and anytime I can be of assistance with your Mac product issues, just request me and I WILL answer:)

MacTechTrainer :

that is my last bonus for you Ms. Judy:)

Customer:

i'm bookmarking you now. outstanding, outstanding. bye bye


 

MacTechTrainer :

So I hope I have given you enough to keep you pleasantly busy and rejuvenated about your iPhone 3GS

MacTechTrainer :

sorry 3G :)

MacTechTrainer :

take care and thank you very much for coming to JustAnswer.com Judy

MacTechTrainer :

I appreciate you allowing me to assist you.

MacTechTrainer :

If you are satisfied that I have resolved your question to your satisfaction, please feel free to press the Accept button, so that I may be compensated for my work.
And I thank you very much for allowing me to assist you. Keep in mind also, when you Accept an answer, it does not mean the session is over, especially if the issue
you received help from me, comes back. If all is well however, then there is no need to return. If you want to be cautious however, you are welcome to bookmark this session so you can come back to this session and alert me. Also please feel free to leave us some feedback about how you feel regarding your experience in your session with me as your Mac Expert.

Customer:

you're bookmarked. and you're a doll!


 

MacTechTrainer :

Haa haa!

MacTechTrainer :

thank you!!

Customer:

will do, right now.


 

MacTechTrainer :

Take care Judy- and remember, have fun with your new knowledge!

Customer:
MacTechTrainer :

Cheers!

Customer:
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
MacTechTrainer and 5 other Mac Specialists are ready to help you

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