Hello, my name is Dan.
My home is close to Lake Ontario in New York State in the Eastern time zone, I am generally online between 10 AM and 11 PM Eastern standard Time.
If I do not respond right away to your reply, rest assured that I am not ignoring you, I am probably assisting other customers and/or doing research, I will be with you as soon as I can.
I will continue to work on your problem until it is either resolved or you give up.
The only stupid question is the one not asked. Some may seem silly but never stupid.
Do you have a computer with iTunes on it?
It requires that as previous to 5.0 version of iOS need iTunes to update or upgrade.
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