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I can not axcess my wifi on my ipad

 
MacTechTrainer's Avatar
  • Answered by:MacTechTrainer
  • Sr. Mac Support Specialist
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Customer Question

I can not axcess my wifi on my ipad

 



Already Tried:
re booting. It has a diff sign in address

Submitted: 367 days and 19 hours ago.
Category: Mac
Value: $38
Status: CLOSED

Accepted Answer

Picture
Expert:  MacTechTrainer replied 367 days and 19 hours ago.


MacTechTrainer :

Hello and thank you for asking your question, with JustAnswer.com/Mac. I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.

MacTechTrainer :

When you say you cannot access the Wifi on your iPad because it has a different Sign-in address, is that address you are referring to, the Apple ID?

Customer :

no my qwest id

MacTechTrainer :

so when you go into the Settings> Wifi on your iPad, does it still show your wireless network name for your home/office wireless network?

Customer :

my network name is XXXXX XXXX, the ipad add comes up myqwest1234. i don't know why it was automatically changed

MacTechTrainer :

No worries

MacTechTrainer :

here is what I recommend you try:

MacTechTrainer :

From within the Settings of your iPad

MacTechTrainer :

click on General

MacTechTrainer :

then click Reset

Customer :

ok

MacTechTrainer :

let me know when you are the Reset screen

Customer :

ok

MacTechTrainer :

Now locate and select Reset Network Settings

MacTechTrainer :

press the red button that appears -this is going to reboot your iPad

MacTechTrainer :

and that is fine

MacTechTrainer :

let it reboot back to your main window on your iPad

Customer :

it shows a blue reset that will delete all network setting

MacTechTrainer :

sorry you are right

MacTechTrainer :

that is ok

MacTechTrainer :

do it

MacTechTrainer :

your iPad when rebooting will re-discover your wireless network with no issue

MacTechTrainer :

once you have rebooted and are back up to the main screen, let me know

Customer :

done

MacTechTrainer :

Ok now go back into Settings >Wifi

MacTechTrainer :

when you do, make sure to select your network name

MacTechTrainer :

if it is already selected and you click it, you should be prompted

MacTechTrainer :

to enter the password XX your wireless network

MacTechTrainer :

go ahead and enter that password XXX then try to access the Wifi by launching Safari

Customer :

unable to join network

MacTechTrainer :

and the password XXXXXX came up and you did attempt to enter your network password?

Customer :

yes

MacTechTrainer :

what type of network do you have - is it a native windows wireless network, or a mac wireless network

Customer :

windows wireless

MacTechTrainer :

how many PCs?

MacTechTrainer :

(if I may ask)

Customer :

1pc 1old lap top

MacTechTrainer :

and are both wirelessly connected or hard-wired (via Ethernet) to your Qwest modem (or router)?

MacTechTrainer :

(I am going somewhere, with this line of questioning)

Customer :

my pc is hard wired via ethernet

MacTechTrainer :

and I take it the laptop is wireless right

MacTechTrainer :

and which of these computers are you currently chatting with me on?

Customer :

yes i am on the pc

MacTechTrainer :

thanks for confirming that

MacTechTrainer :

are you by chance, near you laptop

MacTechTrainer :

and is it currently connected wireless to the same quest network you are trying to connect your iPad to?

Customer :

no and it takes forever for it to boot up

MacTechTrainer :

Ok- now Qwest (forgive my memory) is DSL - correct?

MacTechTrainer :

or is it cable?

Customer :

not sure

MacTechTrainer :

The reason I am asking here, is because if you are unable to access the wireless network from another computer, this would mean the issue here

MacTechTrainer :

may be not with your iPad

MacTechTrainer :

but the password XXXXXXXXXXXXXX getting you into your Qwest network wirelessly

MacTechTrainer :

in layterms- your network password XXX be wrong

MacTechTrainer :

I happen to have a mixed network in my home office, consisting of Macs and PCs

MacTechTrainer :

when I try to access my wireless network on my iPod Touch for example - and I cannot get on

MacTechTrainer :

but I can on my Toshiba laptop (wirelessly that is)

MacTechTrainer :

this means I have to re-check my network password

MacTechTrainer :

in order to be able to join my iPod Touch to the same wireless network my Toshiba laptop is currently wirelessly connected to

MacTechTrainer :

typically the problem is due to me not entering my correct network password

MacTechTrainer :

this is what I am trying to check with you

MacTechTrainer :

if you are able to connect wireless with your PC laptop but not the iPad

Customer :

how do i fix it and why is the wi fi coming up with a diff setting

MacTechTrainer :

THEN the issue may be with the iPad's ability to connect via Wifi to your network

MacTechTrainer :

are you saying the quest network name is XXXXXX XX differently (in the iPad's Setting >Wifi screen) than the way it originally was created, correct?

Customer :

yes

MacTechTrainer :

have you ever gone into the administrator settings of your Qwest modem to check settings or reset your network password (for example)?

Customer :

no how do i do this

MacTechTrainer :

That is a question I cannot answer at this moment

MacTechTrainer :

I would have to research the type of qwest modem you have

MacTechTrainer :

and how it is configured

Customer :

ok thanks i will call qwest

MacTechTrainer :

That I believe, will be a good start, because they should be able to reset your password XXXXXX and adjust the settings to allow you access (wireless) to your network

MacTechTrainer :

this is definitely not your fault

MacTechTrainer :

I have seen this before

Customer :

thanks good by

Expert TypeSr. Mac Support Specialist
Category: Mac
Pos. Feedback: 97.2 %
Accepts: 1621
Answered: 5/12/2012

Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years

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