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Mac mail not sending. Receiving OK

Answered by:Jason
Mac Technician
Positive Feedback: 97.4 %
Accepted Answers: 851

in Mac

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Jason you did what you could. My wift contacted a local computer guy and he...

Customer Question

Mac mail not sending.
Receiving OK

Optional Information:
Product: Macbook
Software (if necessary): OS X

Already Tried:
OS X 10.7.3 Lion Not sure where to start.

Submitted: 334 days and 22 hours ago.

Category: Mac

Value: $68

Status: CLOSED

Accepted Answer

Expert: Jason replied 334 days and 22 hours ago.

XXXXX XXXXX :

Greetings,

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.

Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?

Customer :

AOL

Customer :

and I have 2 accounts with godaddy.com

Customer :

I think the godaddy is called "workspace".

Customer :

Jason, did I lose you ?

XXXXX XXXXX :

I am here.

XXXXX XXXXX :

I am sorry for the connection issue.

XXXXX XXXXX :

There was a problem with the chatroom, but I am back.

Customer :

Welcome back.

XXXXX XXXXX :

Thank you

XXXXX XXXXX :

It seems that you have a unique setup.

May I please, remote into your computer so that I can better help you resolve this problem?

Customer :

Please do.

XXXXX XXXXX :

Thank you.

XXXXX XXXXX :

Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=9138dd6d-207d-4e52-9186-959150ad2367&SUPPORT=NET

Customer :

Trying option 2 since option 1 is taking so long.

XXXXX XXXXX :

Thankyou.

Customer :

Still nothing.

XXXXX XXXXX :

Okay.

XXXXX XXXXX :

Lets try a different one.

XXXXX XXXXX :

Please, click the following NEW link and allow it to run: http://67.192.95.188:8040/?Session=66a228df-5664-4f6d-a214-2927dd5c5e08&SUPPORT=OSX

Customer :

Still nothing. A popup says no active session found.

XXXXX XXXXX :

I just double-checked and it is working.

XXXXX XXXXX :

Please, try again.

Customer :

Says "joining your session" and the world keeps spinning.

XXXXX XXXXX :

Okay, for some reason, the remote session is having issues with your computer.

XXXXX XXXXX :

We will have to do this the old-fashioned way.

XXXXX XXXXX :

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Customer :

Mac Mail

XXXXX XXXXX :

Okay, please, bring up the properties for the email account.

XXXXX XXXXX :

What is listed for the incoming and outgoing mail servers?

Customer :

Incoming: imap.secureserver.net

Customer :

Outgoing:

XXXXX XXXXX :

Okay.

XXXXX XXXXX :

What is the outgoing server?

Customer :

smtpout.secureserver.net

XXXXX XXXXX :

Thank you.

XXXXX XXXXX :

For the Outgoing (Smtp) server is is configured to authenticate?

Customer :

Let me ck.

XXXXX XXXXX :

Thank you.

XXXXX XXXXX :

Authentication should be enabled and setup to use the same settings as your incoming mail server.

XXXXX XXXXX :

Also, the outgoing (smtp) port should be set to port number 80

Customer :

Authenticate says "none".

XXXXX XXXXX :

Okay, there is the problem.

XXXXX XXXXX :

Please, the option that indicates to use the same settings as the incoming mail server.

Customer :

OK. Changed it. Let me try and send.

XXXXX XXXXX :

Thank you

Customer :

No. Not sending.

XXXXX XXXXX :

What message does it give you when you attempt to send?

Customer :

I think we have to do this remotely.

XXXXX XXXXX :

We can try the remote option again.

Customer :

XXXXX XXXXX :

Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=63bc1001-bb83-4456-8f0e-144c3467b4fc&SUPPORT=OSX

Customer :

Clicked and waiting again. "Joining" and spinning.

XXXXX XXXXX :

Okay, let's wait for that to join.

Customer :

should SSL be checked ?

XXXXX XXXXX :

yes

Customer :

Still spinning.

Customer :

By the way. It was port 993.

Customer :

I changed it to port 80 but still didnt send.

Customer :

What should imap path prefix be and should that be port 80 also ?

XXXXX XXXXX :

Do not touch that.

XXXXX XXXXX :

That part of your account is working.

XXXXX XXXXX :

Unselect SSL and change the port to 25 for the outgoing servedr, please.

XXXXX XXXXX :

Once that is complete, try sending again.

XXXXX XXXXX :

If that does not work, change the port back to port 80 and try again.

Customer :

OK I'll do it now.

XXXXX XXXXX :

Thank you.

Customer :

Well well. I have no idea what we did. Seems like we just put everything back like it was before and it sent two practice emails. But the second practice emails did not go through. 'Send' just keeps spinning and mail stays in 'outbox'.

XXXXX XXXXX :

Please, remove the email from the outbox and send yourself a test email.

Customer :

The AOL sends. The other two mailboxes do not.

XXXXX XXXXX :

Are the other two accounts with Godaddy?

Customer :

Yes.

Customer :

The AOL sends to AOL.

XXXXX XXXXX :

Yes.

Customer :

The others do not send still.

XXXXX XXXXX :

Did you change the outgoing server settings for both of the godaddy accounts?

Customer :

Yes. Repeat to me and I will double check.

XXXXX XXXXX :

Port 80

XXXXX XXXXX :

SSL Enabled

Customer :

OK.

Customer :

Port 80. SSL enabled. Let me send a practice one again.

Customer :

imap server rejecting my password

Customer :

unbelievable.

XXXXX XXXXX :

That is curious, since we did not change anything with the IMAP server.

Customer :

correct. same password. nothing has changed.

Customer :

Still port 993, SSL, authenticate with password.

Customer :

imap path prefix is empty.

XXXXX XXXXX :

Earlier, you stated that the outgoing was 993.

Customer :

Yes. Still there. imap prefix is empty.

XXXXX XXXXX :

Okay.

XXXXX XXXXX :

Please, verify that the incoming has SSL ENABLED and is port 993

XXXXX XXXXX :

Also verify that the outgoing has SSL enabled with port 465

Customer :

OK Verified.

XXXXX XXXXX :

Thank you.

XXXXX XXXXX :

Please, send a test email.

Customer :

Email address ?

XXXXX XXXXX :

What are you asking me?

Customer :

Oh. I thought you meant send a test email to you.

Customer :

I will send a test to me.

XXXXX XXXXX :

Sorry.

XXXXX XXXXX :

Please, send a test email to yourself.

Customer :

So, like, you are obviously a genius right ?

XXXXX XXXXX :

Your question confuses me.

Customer :

HA !

Customer :

All three mailboxes send now.

Customer :

I have no idea what you did or what you made me do here.

XXXXX XXXXX :

"Genius", meaning that I have a superior IQ or that I work at an Apple store?

Customer :

But it worked.

XXXXX XXXXX :

Very nice

Customer :

Thank you, Jason.

XXXXX XXXXX :

Thank you for your time.

Customer :

Yes. You have a superior IQ that only an Apple employee would have.

XXXXX XXXXX :

I realize that this took a whole lot longer than expected. I appreciate you sticking it out with me.

XXXXX XXXXX :

Thank you.

XXXXX XXXXX :

If you are satisfied, you may leave any feedback for me that you feel is appropriate.

Thank you,
- Jason

If you ever want to work with me as your expert in the future, you can bookmark/favorite the following site. You can do so by right clicking the following link and choose "Add to Favorites" or "Add as bookmark", if you do wish to save it: http://www.justanswer.com/computer/expert-theextraordinaire/

Customer :

Have a great evening. I will bookmark you.

XXXXX XXXXX :

Fantastic

XXXXX XXXXX :

I wish you a great evening as well.

Expert Type	Mac Technician
Category:	Mac
Pos. Feedback:	97.4 %
Accepts:	851
Answered:	5/5/2012

Experience: Several years of supporting Mac systems.

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