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Hi, Ive got a problem with my MBA: AirPort has the self-assigned

Answered by:Jason
Mac Technician
Positive Feedback: 97.5 %
Accepted Answers: 895

in Mac

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Jason you did what you could. My wift contacted a local computer guy and he...

Customer Question

Hi, I've got a problem with my MBA: AirPort has the self-assigned IP address 169.254.132.69 and will not be able to connect to the Internet - have tried everything, and all the other devices are working.. This started suddenly last night!

Optional Information:
Product: Macbook

Already Tried:
- turned airport on-off - rebooting router - removing network and reconnecting - renewed dhcp lease

Submitted: 409 days and 2 hours ago.

Category: Mac

Value: 49 €

Status: CLOSED

Accepted Answer

Expert: Jason replied408 days and 21 hours ago.

XXXXX XXXXX :

Greetings,

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.

XXXXX XXXXX :

What is the full brand and model name of the device that cannot connect to the Airport?

Customer :

Hi Jason,

Customer :

It is Mac Book Air - do you need any other details?

XXXXX XXXXX :

Hello

XXXXX XXXXX :

Thank you for the update.

How about this; can you plug the problem wireless Macbook into the router or modem with a cable and allow me to remote into it so I can setup the wireless connection?

Customer :

yes, actually I am connected right now through ethernet - can you connect right now?

XXXXX XXXXX :

Yes

Customer :

ok let me know if i need to do anything

XXXXX XXXXX :

Are you using the MBA to chat with me right now?

Customer :

yes i am

XXXXX XXXXX :

Thank you.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=9e14dee6-02f2-4dd7-bac3-3e22f20db3a2&SUPPORT=NET

Customer :

done

XXXXX XXXXX :

Thank you.

XXXXX XXXXX :

hello

XXXXX XXXXX :

How is that coming along?

XXXXX XXXXX :

Are you online now?

Customer :

Hi, I'm online and it seems to be working!

XXXXX XXXXX :

Fantastic! :)

Customer :

Thanks so much! What did you do??

XXXXX XXXXX :

The resetting of your security code seems to have resolved the problem.

Customer :

Ok, do you think there will be impact on pc which i sometimes need to connect to the Wifi as well?

XXXXX XXXXX :

Yes, you will just have to reconnect, using the new password XXXX you created earlier.

Customer :

Ok! Great!

XXXXX XXXXX :

Thank you for your time.

XXXXX XXXXX :

If you are satisfied, you may leave any feedback for me that you feel is appropriate.

Thank you,
- Jason

If you ever want to work with me as your expert in the future, you can bookmark/favorite the following site. You can do so by right clicking the following link and choose "Add to Favorites" or "Add as bookmark", if you do wish to save it: http://www.justanswer.com/computer/expert-theextraordinaire/

Customer :

Excellent, will do absolutely!

XXXXX XXXXX :

Thank you

XXXXX XXXXX :

You may click the Accept button on the bottom right of this screen, when you are satisfied with my help.

XXXXX XXXXX :

Thank you again.

Expert Type	Mac Technician
Category:	Mac
Pos. Feedback:	97.5 %
Accepts:	895
Answered:	5/5/2012

Experience: Several years of supporting Mac systems.

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