Hi, I've got a problem with my MBA: AirPort has the self-assigned IP address 169.254.132.69 and will not be able to connect to the Internet - have tried everything, and all the other devices are working.. This started suddenly last night!
- turned airport on-off
- rebooting router
- removing network and reconnecting
- renewed dhcp lease
Greetings,Welcome to Just Answer.My name is Jason and I will be the expert working with you today to help resolve your problem.
What is the full brand and model name of the device that cannot connect to the Airport?
It is Mac Book Air - do you need any other details?
Thank you for the update.How about this; can you plug the problem wireless Macbook into the router or modem with a cable and allow me to remote into it so I can setup the wireless connection?
yes, actually I am connected right now through ethernet - can you connect right now?
ok let me know if i need to do anything
Are you using the MBA to chat with me right now?
yes i am
Thank you.Please, click the following link and allow the remote app to run: http://18.104.22.168:8040/?Session=9e14dee6-02f2-4dd7-bac3-3e22f20db3a2&SUPPORT=NET
How is that coming along?
Are you online now?
Hi, I'm online and it seems to be working!
Thanks so much! What did you do??
The resetting of your security code seems to have resolved the problem.
Ok, do you think there will be impact on pc which i sometimes need to connect to the Wifi as well?
Yes, you will just have to reconnect, using the new password XXXX you created earlier.
Thank you for your time.
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Excellent, will do absolutely!
You may click the Accept button on the bottom right of this screen, when you are satisfied with my help.
Thank you again.
Several years of supporting Mac systems.