How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask CompExpert Your Own Question

CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
Type Your Mac Question Here...
CompExpert is online now
A new question is answered every 9 seconds

i have lost all my inbox files on Outlook. tried to rebuild

Customer Question

i have lost all my inbox files on Outlook. tried to rebuild as spelled out, but nothing is working. i have all my files missing. This is on my Mac PC
Submitted: 2 years ago.
Category: Mac
Expert:  CompExpert replied 2 years ago.

CompExpert :

hi,
what outlook version do you have?

did you lost your outlook because you update your microsoft office?

Customer:

Outlook 2011 and my office updated security codes for our company server. i am the only one running a Mac and lost 100% of my inbox files (about 5000+)

CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience: Apple Desktop/Laptops with 8 years exp. Apple Certified
CompExpert and 5 other Mac Specialists are ready to help you
Customer: replied 2 years ago.
i dont see any answers
Expert:  CompExpert replied 2 years ago.

update website --->>> http://www.microsoft.com/mac/downloads

  • Make sure that the Outlook application is closed
  • Make sure you have the update installed and you are running on version 14.2.0. You can check by opening Word and going to 'About Word'
  • Locate your identities folder using Finder. My identities folder is in Documents/Microsoft User Data/Office 2011 Identities (yours might be in another place). Make a backup of your entire identity folder... just in case.
  • Create a new identity using the Microsoft Database Utility, located in Applications/Microsoft Office 2011/Office
  • Go back to your identities folder. Now you should see two folders, one with you old identity, and one with the new identity. Each one of those has a 'Data Records' folder that stores all messaging data
  • Manually copy folders from the 'Data Records' folder in the old identity, to the 'Data Records' folder in the new identity, except for the three folders that were already created in the new identity, i.e. 'Database Headers', 'Preferences' and 'Recent Addresses'
  • Go to the Database Utility, select your new identity and tell it to rebuild the database. It will go through 5 steps and might take while
  • When you get confirmation that your database was successfully rebuilt, make the new identity your default
  • Open the Outlook application


Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Expert:  CompExpert replied 2 years ago.
this will be easier to read


update website --->>> http://www.microsoft.com/mac/downloads

• Make sure that the Outlook application is closed

• Make sure you have the update installed and you are running on version 14.2.0. You can check by opening Word and going to 'About Word'

• Locate your identities folder using Finder. My identities folder is in Documents/Microsoft User Data/Office 2011 Identities (yours might be in another place). Make a backup of your entire identity folder... just in case.

• Create a new identity using the Microsoft Database Utility, located in Applications/Microsoft Office 2011/Office

• Go back to your identities folder. Now you should see two folders, one with you old identity, and one with the new identity. Each one of those has a 'Data Records' folder that stores all messaging data

• Manually copy folders from the 'Data Records' folder in the old identity, to the 'Data Records' folder in the new identity, except for the three folders that were already created in the new identity, i.e. 'Database Headers', 'Preferences' and 'Recent Addresses'

• Go to the Database Utility, select your new identity and tell it to rebuild the database. It will go through 5 steps and might take while

• When you get confirmation that your database was successfully rebuilt, make the new identity your default

• Open the Outlook application

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified