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Hello, It will be my pleasure to assist you with your computer today.
What is the brand and model number of your laptop?
It is not my lap top. I said I have a Mac OS X
Oh, sorry, your question came in under the laptop category so I assumed you were referring to a laptop. Do you have an iMac then?
Thank you for the clarification. I'll transfer this question into the Mac department so they can assist you better.