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iteachmac
iteachmac, The Duke!
Category: Mac
Satisfied Customers: 864
Experience:  Mac help ,music midi expert, logic pro recording ,electrical installation ,ilife & all mac computing
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Iphoto crashed - what can I do to restore it? Thx, Ken Vi

Customer Question

Iphoto crashed - what can I do to restore it?
Thx, Ken Vines
Submitted: 2 years ago.
Category: Mac
Expert:  iteachmac replied 2 years ago.

iteachmac :

Welcome ,I will give a full and clear answer to your question, please make sure to reply to any questions I have. They may be essential to my reply.

iteachmac :

Hi ,

iteachmac :

If Iphoto is having issues , Please state at what point things go wrong ?

iteachmac :

Please let me know how much free space is on your Macintosh HD?

iteachmac :

Free space is cause for many issues , we need plenty of free space .

iteachmac :

I would like you to make a safe boot also , after your reply .

iteachmac :

A safe boot can help fix any Mac HD errors,

Turn off the Mac .

Power on the Mac .

Hold shift on the keyboard using a "USB keyboard or for laptops use the built in keyboard ,
while powering on the Mac just after the chime and starting up keep holding the Shift key , this should boot to safe mode.

Once booted to safe mode , restart and boot as normal .

Full details here :-
http://support.apple.com/kb/ht1455

iteachmac :

You can book mark this web page to return here after .

Customer :

Cannot connect - the wheel just goes round and round

iteachmac :

Cannot connect - the wheel just goes round and round

, can you explain this more fully ?

iteachmac :

Does the Mac run ok apart from iphoto.

Customer :

mac runs ok except iphoto

iteachmac :

ok, so iphoto spin wheel color wheel on launch . .

Customer :

Spin wheel has no color

iteachmac :

Is free space on Mac ? how much ?

iteachmac :

I would also like you too :

iteachmac :

It maybe time to trash the iphoto preferences file , " com.apple.iPhoto.plist ".

Please Trash the plist file , " com.apple.iPhoto.plist " .
Found in the Mac HD / Users / Youruser / Library / Preferences / com.apple.iPhoto.plist

If your using Lion , Use Finder Go menu , Got to folder - to get to the folder . Paste : ~/Library/Preferences/ , hit Enter .

Reboot and then launch iPhoto and test .

Please provide all details of the remaining problem if any after the repairs are carried out to the Mac HD OSX installation , including what applications are affected .

Please let me know if you need any extra info regarding the above?

I will give full instructions to do so if necessary.

Customer :

how can I determine amount of free space?

iteachmac :

Your Mac HD , is the Hard drive , select the Mac HD , and hit cmd i .

iteachmac :

if you cant see the mac HD icon on the desktop , open a fonder window and do same .

iteachmac :

cmd i = get info .

iteachmac :

get info will display size info etc .

iteachmac :

or select item , right click , get info .

iteachmac :

or use Activity monitor .

iteachmac :

Activity monitor , found in Applications / utilities folder on your Mac HD.

iteachmac :

with the Monitor tool open , choose Disk usage . Then choose your Mac HD.

iteachmac :

Space free is stated .

Customer :

How do I get to applications folder?

Customer :

I'm using a laptop. What is a fonder you refer to?

iteachmac :

Full Size Image

iteachmac :

See photo to obtain Free space info .

iteachmac :

also , in reply , applications folder , to open . :

iteachmac :

Move mouse to the Dock , Click on Finder .

iteachmac :

A Finder window opens , Click on Applications , from the Left hand list near the top ..

Customer :

23.78 GB

Customer :

26..MB

Customer :

Are you there?

iteachmac :

hi ,

iteachmac :

how much space is remaining ? and what is total size?

iteachmac :

What kind of mac do you have , and what CPU ?

iteachmac :

You can do , Apple menu , about this mac . for OSX version and CPU type.

iteachmac :

If using Activity Monitor , the Drives total size is shown under the pie chart .

Customer :

Mac OS X 2.4 GHz Core 2 Duo Memory 4 GB 1067 MHz DDR3

iteachmac :

ok , How about drive size , and free space ?

iteachmac :

and what OSX version ?

iteachmac :

Mac OSX 10.??

Customer :

23.78 GB free space Version10.6.8

iteachmac :

ok

iteachmac :

whats the drive size? total .

iteachmac :

Did you try deleting the plist?

iteachmac :

Please Trash the plist file , " com.apple.iPhoto.plist " .
Found in the Mac HD / Users / Youruser / Library / Preferences / com.apple.iPhoto.plist

iteachmac :

Your free space is ok for now , but you are running low , and if the iphoto library is large?? we cant rebuild it untill space is freed up . .

iteachmac :

Whats the size of the Pictures folder in your user folder?

iteachmac :

Get info on the picture folder in the finder , cmd i .

iteachmac :

Pictures folder. .

Customer :

How do I find the drive size? How do I get to the User folder?

iteachmac : Hi , to get the drive size , you can use activity monitor , see number under the pie chart for the mac hd.
iteachmac : To open your user folder , click on finder in the dock.. Finder window opens..
iteachmac : See side bar list click on your user name .
iteachmac : Now your viewing your user folders.. Music movies pictures documents .
Customer :

Drive size 249.72 GB : Unable to find user folder

iteachmac :

ok thanks ,

iteachmac :

Ok do you see your Mac HD icon on the desktop ?

iteachmac :

Full name , Macintosh HD.

Customer :

No

iteachmac :

? If you dont?? , we can fix that to make things more easy.

Customer :

ok

iteachmac :

Ok , Close all open windows . so you just see the desktop .

iteachmac :

Top screen menu bar , Finder menu , Preferences

iteachmac :

The finder prefs are now , open ..

Customer :

ok

iteachmac :

Now see general .

iteachmac :

Now tick on all the boxes .

iteachmac :

Disks will now show on the desktop . Very handy . \

iteachmac :

Then close the panel .

iteachmac :

Ok?

Customer :

ok

iteachmac :

Now we see the Mac HD icon on the desktop.. ok ?

iteachmac :

To open the Mac HD , double click on it .

iteachmac :

ok?

iteachmac :

you want to :

iteachmac :

Open Mac HD , then Users , then your user name .

Customer :

Opened Mac then users but my name does not appear

iteachmac :

Ok , Your user name is XXX XXXX of your user account.

Customer :

It just says users

iteachmac :

yes , open users .

iteachmac :

inside is your user folder.

iteachmac :

ok?

iteachmac :

open the user folder . then see your user account folder .

iteachmac :

open that also .

iteachmac :

in your user folder you will see the

iteachmac :

Pictures folder .

iteachmac :

Select it with one left click .

iteachmac :

Then hit , cmd i .

Customer :

OK

iteachmac :

get info is open for pictures folder , size is displayed in the penel .

iteachmac :

panel ..

Customer :

ok

iteachmac :

The Pictures folder contains your complete iPhoto Library . So Finding the Size of the folder or the iPhoto Libarys within , will tell us the size .

Customer :

ok

iteachmac :

Handy to know at this point . .

iteachmac :

Your free space is running low , letting it runn even lower will affect the Macs speed and make it more unstable .

iteachmac :

20gB is fine . But we must be careful .

iteachmac :

For instance , two HD downloads of videos etc youd be out of space , installing a large Game youd be out of space . and so on .

Customer :

4 KB on disc

iteachmac :

4kb on disk ?

Customer :

yes

iteachmac :

it must state pIctures .

iteachmac :

4kb is empty .

iteachmac :

Can you try again , also , you can open the pictures folder and select the actual iphoto library .

iteachmac :

and use get info . on i t.

Customer :

will try

iteachmac :

ok

Customer :

size 719.9MB on disc 706,422,590 bytes

iteachmac :

ok is this size for the pictures folder stated on get info panel .

Customer :

719.9 MB on disc 706,422,590 bytes

iteachmac :

or the iPhoto Library ..? So you dont have that many photos then , is this true ?

iteachmac :

200 photos etc ?

iteachmac :

if this is true , then we can move on knowing that there is enough free space to work .

iteachmac :

?

iteachmac :

can you tell me how many photos you expect to have ? to the nearest 500 .

iteachmac :

This will give me an idea of the total size expected .

iteachmac :

to compare to the size of 800mb you stated .

iteachmac :

do you use iPhoto much , many photos in ?

Customer :

probably 1500

iteachmac :

ok that sound about right , if your camera is not a Pro spec high res camra etc .

iteachmac :

is the camera res , say 3 mega pixels .

iteachmac :

i.e a consumer camera or phone camera ? not HD .

Customer :

no, cannon powershot a 75 3 mega pix but thimnking about getting 1phone 4s

iteachmac :

each photo would be around 500k . jpgs etc . to match the size .

iteachmac :

so 500k x 1500 = 750mb . etc .

iteachmac :

so ok thats looking correct .

iteachmac :

Now lets find the plist and remove it .

iteachmac :

close the open windows .

iteachmac :

open the Mac HD , users , your user ,

Customer :

?? as u can tell i am highly tech ignorant!

iteachmac :

Now see the Library folder . inside your user name folder .

iteachmac :

ok?

iteachmac :

Once in the User name , Library folder , Open the Preferences folder .

iteachmac :

Please Trash the plist file , " com.apple.iPhoto.plist " .
Found in the Mac HD / Users / Youruser / Library / Preferences / com.apple.iPhoto.plist

iteachmac :

So navigate to the Preferences folder , find the com.apple.iPhoto.plist file , and drag it to the trash can .

iteachmac :

This is the Basic settings file for iphoto .

iteachmac :

Removing it may fix the issue .

iteachmac :

once removed , empty the trash .

iteachmac :

Finder menu , empty trash .

iteachmac :

ok so far?

Customer :

ok

iteachmac :

Ok plist trashed ?

Customer :

yes

iteachmac :

ok , now open iPhoto , hopefully it will open without hitch .

iteachmac :

ok?

Customer :

no change the wheel keeps on spinning

iteachmac :

ok ,

iteachmac :

Are you sure you removed the plist from the full path ,inside your user folder ?

iteachmac :

if so , we can try the next step .

iteachmac :

You may need to rebuild your iphoto library!

iteachmac :

You will need to firce quit iPhoto if its still hung ,but not open , you must quit i t.

iteachmac :

Force quit . typo .

iteachmac :

do you know how to force Quit?

iteachmac :

you can reboot the mac if needed .

iteachmac :

heres how to rebuild :

iteachmac :


This should get you up and running again , or you may be presented with the following options :

1) rebuild the photos' small thumbnails
2) rebuild all of the photos' thumbnails (this may take a while)
3) rebuild the iphoto library database
4) recover orphaned photos in the iphoto library folder
5) examine and repair iphoto library file permissions


Please carry out the options for repair / rebuild of the iphoto library in the order below:

3) rebuild the iphoto library database.

If needed.
5) examine and repair iphoto library file permissions.

If needed.
2) rebuild all of the photos' thumbnails .

You should run a full repair on your Mac HD and repair permissions also for Mac HD .
You may fix issues that are related and more wide spread , a possible cause for the problem with iphoto library . .

Customer :

I have no idea how to do any of this! Is there a manual you could recommend

iteachmac :

Hi its very easy .

iteachmac :

ok heres what ot do..

iteachmac :

Hold down the CMD & Alt while opening iPhoto and select rebuild library...

iteachmac :

Then tick on all those options . and rebuild .

Customer :

ok

iteachmac :

ok howd it go?

iteachmac :

Did it open with options to rebuild?

iteachmac :

Hold down the CMD & Alt while opening iPhoto and select rebuild library...

Customer :

Did not work. Should we do the force quit Option?

iteachmac :

If the panel to rebuild did not open , force quit iphoto or reboot and try again . you must hold the keys . cmd & alt before pressing on iPhoto in the Dock .

iteachmac :

Can you also check for updates using , Apple menu , Software update .

Customer :

Panel to rebuild opened, checked all panels but wheel kept spinning!

iteachmac :

Ok , problem remains.

iteachmac :

Do you have your OSX install DVD or apps DVD?

iteachmac :

Ok will try another way .

iteachmac :

Quit iPhoto , if its stuck ?? Download iPhoto Library Manager and use its rebuild function.
http://www.fatcatsoftware.com/iplm/

iteachmac :

I will run you though , first download and get the app .

iteachmac :

through .

iteachmac :

using the tool , and rebuild will rebuild the library , to a new file named : iPhoto Library Rebuilt . To the same location as the current iPhoto Library . i.e in the Youruser name , Pictures folder .

Customer :

got it downloaded. what's next?

iteachmac :

once the iPhoto Library is rebuilt , we can then choose it for use while opening iPhoto , Hold down the Option key on the keyboard and open iPhoto.
Keep the Option key held down until you are prompted to create or choose an iPhoto library.

iteachmac :

Ok ,

iteachmac :

First ,

iteachmac :

1

iteachmac :

open the iPhoto manager .

iteachmac :

ok?

iteachmac :

\

iteachmac :

the app windows opens , and you iPhoto lib should be selected already in the app window .

iteachmac :

and your ..

iteachmac :

with a blue dot .

iteachmac :

ok?

iteachmac :

Once the iPhoto manager is open and the current iPhoto library is selected "blue dot" , Go to the Top screen menus , File menu , Choose Rebuild Library .

iteachmac :

Now the Lib will be rebuilt , without using iPhoto to do it , avoiding problems.

iteachmac :

Wait for it to complete , do nothing while it goes through the task unless asked. .

iteachmac :

it can take 20mins or more to rebuild . .

iteachmac :

Once rebuilt , youd have two iPhoto Libs , the old one , + a new one named iPhoto Library Rebuilt. .

iteachmac :

once this is ok and done, close the app and then launch like this below :

iteachmac :

we can then choose the new lib for use while opening iPhoto , Hold down the Option key on the keyboard and open iPhoto.
Keep the Option key held down until you are prompted to create or choose an iPhoto library.

iteachmac :

Choose the rebuilt lib , then continue .

Customer :

File menu does not show "choose rebuilt library"

iteachmac :

iPhoto should open the new lib , if the issue was with the lib , then iPhoto should now open ok and work.

iteachmac :

File menu in iPhoto tool , rebuild library , or hit cmd r.

iteachmac :

iPhoto library manager, file menu , rebuild library .

Customer :

File menu does not show "Rebuilt Library"

iteachmac :

ok?

iteachmac :

your not reading it right ,.

iteachmac :

Ok .

iteachmac :

open the app iPhoto manager.

iteachmac :

see onscreen , select your iPhoto lib , is it selected ?

iteachmac :

Full Size Image

Customer :

Can't find app Iphoto manager! I know it downloaded

iteachmac :

ok so you need to install i t.

iteachmac :

did you install it ?

Customer :

I must go to a meeting - will check back in later this afternoon!

iteachmac :

what web browser? ,. down downloads in Safari etc , then open the DMG .

iteachmac :

ok no problem , I will try to get back to you , Im in the UK , and will be out most of the day tommorow .

Customer :

OK

iteachmac :

the download panel in safari , has a button to open the download or double click the download name .

iteachmac :

it should open , drag the app to the desktop to install .

iteachmac :

Ok will get there ,

iteachmac :

Dont miss your appointment, just reply once your back try to familiarize yourself with the options and tools. .

Customer :

Is the download in safari in "services" image capture?

iteachmac :

no

iteachmac :

your user folder , downloads.

iteachmac :

just use the finder.

iteachmac :

Mac HD , users , your user , Downloads .

Customer :

thanks signing out now but will be back later --will try to review tonight so i can do better tomorrow!

iteachmac :

Ok :)

iteachmac :

almost there I think .

iteachmac :

Thanks .

Customer :

The project was not completed. As you can tell iteachmac says "almost there I think" but we never got Iphoto restored!

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