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Hi, my name is Sergio. Thanks for allowing me to help you. Can you log into Comcast with your old account?
I can get there with my wife's acount
Can you try your old account? I want to verify that your old account is in fact deleted
I have Mail open but my name is XXXXX XXXXX
OK, it sounds like we need to remove the account from Mail. Have you attempted to do this yet?
So you do not see the account when you go into Mail settings?
I can see my name but it is followed by one of those little sidways z symbols
do you need access to anything in this account?
If not then we should delete it
OK, do this: From the home screen, click settings. Click Mail. Click the account. Click "Delete Account" at the bottom. Done.
Where and what program should I be looking at
Are you not using Mac Mail?
sorry, I should have asked this before
I using Mail it could be a comcast thing
OK, what I want to see if we can do is delete all traces of your old comcast account from Mail
OK but remember my wife still has an account there
Yes, you should see her account as well. You only want to remove yours
OK lets do it
OK, so go into Mail, locate Account Settings and then click on your account and select Delete Account
You may have to scroll all the way down to the bottom of the window to locate the delete option
Delete is not hilited for use
did you click on your account first?
How are you making out?
Sorry I lost your screen
How far did you get?
Try these instructions. Open Apple Mail, click on Mail menu and select Preferences. In Preferences, click on Account pane. Select your Comcast account from the list and click the - button in the bottom left. That should delete the account from your Apple Mail and this will also delete all of your Mail from your Mac.
It is asking me for a password XXXXX a closed account that I haven't used for over a yearr
hmm, you are getting that at which stage of the instructions?
after I hit the - sign
Let's try and start over. Close Mail and then restart the process. You should not be prompted for a password
It did not ask for a password XXXXX rihard is gone
This might have worked let me try it out
everything is working bless you.
Excellent. Is there anything else I can help you with tonight?
no thank you
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