How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
Type Your Mac Question Here...
Johnny Mack is online now
A new question is answered every 9 seconds

Hi - Ive just updated my 4gs to iOS5 and have lost my ringtones.

Customer Question

Hi - I've just updated my 4gs to iOS5 and have 'lost' my ringtones. iTunes 'says' that they are still on my computer and still on my phone, however I cannot see them in SETTINGS>>SOUNDS. Is there a fix or workaround out there or is this just another bug?? I have just updated my phone to iOS 5 and have everything working except that my ringtones do not appear on my phone. They say they are there in iTunes on my phone, however, when I go to my phone they do not show up. I tried several times to uncheck sync ring tones, and then recheck it and then sync. But I still do not have them showing up on the phone. Please help.
Submitted: 4 years ago.
Category: Mac
Expert:  Johnny Mack replied 4 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Connect your iphone to itunes then right click on the iphone icon. The list that appears will ahve a option that says restore from back up. Select this and select your most recent back up. After it finishes check to see if you ringtones work.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 4 years ago.
This erased everything. Now I have to start all over again. And, still my ringtones do not show up!
Expert:  Johnny Mack replied 4 years ago.
This restores information from when your iphone was working correctly you can always restore back to what you had before doing this just repeat. Were the ringtones purchased or did make them?
Customer: replied 4 years ago.

The ringtones were downloaded from the internet.