How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask i-cubed Your Own Question

i-cubed
i-cubed, Mac Enthusiast
Category: Mac
Satisfied Customers: 65
Experience:  I've been a Mac user and admin since 2004 and a PC consultant since 1998. help.i-cubed.net
56033340
Type Your Mac Question Here...
i-cubed is online now
A new question is answered every 9 seconds

Hello I have a Mac and for a while now have been unable

Customer Question

Hello

I have a Mac and for a while now have been unable to open Excel files in Mac Office. When I attempt to open an Excel file I get error message "file name.xls cannot be accessed. The file may be read-only, or you may be trying to access a read-only location. Or, the server the document is stored on may not be responding." I recently upgraded from Office Mac 2004 to Office Mac 2011 but this did not help.

Can you advise how I can fix this and again access my Excel files in Mac.

thanks
Submitted: 2 years ago.
Category: Mac
Expert:  Lindie-mod replied 2 years ago.



Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find a Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Customer: replied 2 years ago.
Thanks for your message. I have not heard from anyone yet and am still waiting for a response.
Expert:  Lindie-mod replied 2 years ago.

Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly
Expert:  R.A. McConnell replied 2 years ago.
Hello, I'll be happy to help you with this.

This sounds like you're having a file access or permissions problems on OS X, more than it sounds like you're having a problem with Office for Macintosh. I'd suggest checking the file permissions (you can do this by clicking once on the file to highlight it, then selecting "Get Info" from the "File" menu at the top of the screen in Finder, to see if you have "Read & Write" permissions to this/these files.

It's also possible that the file permissions on your drive have been corrupted, and a permissions repair should fix this if it is the case.

You can check to see if it's just a permissions problem by trying to open the file in your text editor. You shouldn't see a nice, ordered spreadsheet when you do this (what you should see is random garbage on the screen), but you shouldn't get an error message about not being able to open the file or files.

If you'd like specific directions on doing any of this, please let me know which version of OS X you're using and I'll be happy to provide step-by-step instructions.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
Thanks for your advice.

Under 'Get Info' it says that I do have 'read & write' permissions for the file I selected, but I still cannot open the file in Excel. I then went to Text Edit and successfully opened the same file (no error message). FYI I have already tried to run Repair Disk Permissions under Disk Utility, and this did not seem to help, assuming I have done that process correctly. Also FYI I don't have this problem with any other office apps such as Word or PPT.

I hope you can help me to fix this. I have Mac OS X v10.6.8 (snow leopard).
Expert:  R.A. McConnell replied 2 years ago.
This is a troubleshooting step, posted as an answer, per site policy.

If you copy the file out onto your Desktop and try to open it from there (a copy of the file and not the original), do you get the same error message?

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
I copied a file from Documents to Desktop. Same problem and error message.
Expert:  R.A. McConnell replied 2 years ago.
This troubleshooting step is posted as an answer, per site policy, but don't accept it until you're satisfied that it has answered your original question.

Out of curiosity, can anyone else open these files on any other computer at this time? Perhaps if you email them or take a copy of them on some type of removable media, like a USB flash/stick drive?

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
yes, if I email my spreadsheets to myself and open them up on my Acer laptop I have no problems in accessing the files.
Expert:  R.A. McConnell replied 2 years ago.
This troubleshooting step is posted as an answer, per site policy, but don't accept it until you're satisfied that it has answered your original question.

Well, we'll have to go through a list of things to see what's going on here. The next thing that we need to try is to create a new document on your Mac, and then check to see if you can save it, close it, close Excel, then open it again. If you can, try emailing the new file to your Acer laptop, to see if it will open there. I'm checking to see if your Mac is just having problems with Excel files generally, or if there might be something strange in the formatting of the old files that won't allow them to open on the newer version of Office for Macintosh.

Another test will be to check to see if you can do a "Save As" on one or more of the old files you emailed to your Acer laptop, save it with a new file name, email the new file back to your Mac, and try to open in there. This will occasionally get around some formatting problems as well. If that doesn't work, you might try to save the older file on your Acer in different format (perhaps in Office 2000 or Office 97 format), which can be accessed in a drop-down menu from the "Save As" dialog box.

Let me know how it goes, whether success or failure, and we can move on with this from there.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
Thanks.

I opened a new worksheet in Excel, added some data, and tried to Save As to Documents and also to Desktop on my Mac. It does not allow me to save the file and gives me a long message;

Micorsoft Excel cannot access the file 'KK:Users:myusername:Desktop:.....'

There are several possible reasons:
- the file name or path name does not exist
- the file you're trying to open is being used by another program. Close the document in the other program and try again
- the name of the workbook you're trying to save is the same as the name of another document that is read-only. Try saving the workbook with a different name.


FYI and on what I think is a related issue, I have tried to uninstall (Remove Office) Mac Office 2008 as I now have Mac Office 2011. This was unsuccessful and I get an error message:

You do not have permission to remove Office. Log in to the same Mac OS user account that you used to install Office, and then try again.

But I have only ever had one 'User Account' on this Mac / there is only one User on my Mac.


Expert:  R.A. McConnell replied 2 years ago.
Let's check to make sure that your account is an administrative account, then. From the Apple menu select System Preferences, then open the Accounts item. Check to see if it says Admin under your name, and let me know what you find, please.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
Confirmed that it says Admin under my user name. FYI there is only one other account, a guest account, that I never use.

thanks
Customer: replied 2 years ago.
Hi,

I am still waiting for an answer, can you help please?
Customer: replied 2 years ago.
I am receiving emails asking me to Accept this Answer. But unfortunately I still do not have a solution to my problem. Can you provide more advice please or otherwise stop asking me to Accept Answer.

thanks
Expert:  Lindie-mod replied 2 years ago.
Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Customer: replied 2 years ago.
Hi, thanks for your message. I am still waiting for an answer and was not aware that the Professional had opted out. Although I have still been receiving emails from him to 'Accept Answer'. It would be great if you could find another Professional to have a look at my problem.

thanks again
Expert:  Lindie-mod replied 2 years ago.

Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly
Expert:  i-cubed replied 2 years ago.
Hello this is Dennis. One thing you may have not tried is creating a brand new Mac User and see if the problem persists. Though unusual, your Mac user profile itself may be corrupt. Make sure you make this new profile an ADMIN.
Customer: replied 2 years ago.
Thanks Dennis for the suggestion. I set up a new Admin user and logged in as that user, but unfortunately I have the same problem trying to open an Excel file and I get the same error message as before.
Expert:  i-cubed replied 2 years ago.
OK. I always suggest the least time consuming method first. This link to a rather thorough troubleshooting document written by what appears to be very talented MacOffice users is the next best thing I can offer - http://www.officeformachelp.com/office/troubleshoot/ You have done all the right things on your own. Last bug I could not track down on my Snow Leopard iMac came down to a start-up item I don't recall even setting up. It was strictly trial-and-error though. I do tons of things on the machine.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
Thanks Dennis for the trouble shootingdocument, I had a read but unfortunately nothing contained there helps me with my problem.
June 28, 2012 - I never got an answer to my question, but seems someone has closed this question anyway. Still waiting for an answer.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions

Chat Now With A Mac Support Specialist
i-cubed
i-cubed
IT Consultant & Web Designer
35 Satisfied Customers
I've been a Mac user and admin since 2004 and a PC consultant since 1998. help.i-cubed.net