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James
James, Sr. Mac Support Expert
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I click on a URL in Word 2008 and I get a window: "Word is

Customer Question

I click on a URL in Word 2008 and I get a window: "Word is preparing to load this document" and then Word is frozen and nothing happens. I have to force quit. I can't copy the URL.
Submitted: 2 years ago.
Category: Mac
Expert:  James replied 2 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Hi,

  1. Quit all Office applications.
  2. Navigate to your ~/Library/Preferences/ folder and drag the file(s) listed below to your desktop. Be sure to start from your UserName folder— ~ is shorthand for your user account.
  3. Relaunch Word. The file(s) will be recreated when you do so.

~/Library/Preferences/com.microsoft.Word.plist

~/Library/Preferences/com.microsoft.office.plist

~/Library/Preferences/Microsoft/Office 2008/Office Font Cache



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15775
Experience: Mac Expert
James and 4 other Mac Specialists are ready to help you
Customer: replied 2 years ago.
Sorry I haven't had time to follow your instructions, but wanted to reply something, which is why I accepted your answer (which have always been perfect.)
I quit all Office apps.
/com.microsft.Word.plist dragged to desktop OK

Now the problem:

/com.microsoft.office.licensing.plist was dragged. There was no item without 'licensing'.

/Library/Preferences/Microsoft/Office 2008/Office Font Cache does not exist in LIbrary or Spotlight or Search in 'Macintosh HD.

I relaunched Word anyway. This time when I clicked on a URL I received: 'Unable to open http (URL). Cannot download the information you requested. Microsoft Word.

Over to you. This time you'll get a bonus!

Expert:  James replied 2 years ago.
Are we absolutely sure this is Word 2008?
Customer: replied 2 years ago.
Yes.
Version 12.3.2
Expert:  James replied 2 years ago.
Thank you for verifying this.

Let's re-install Word from the CDs. Let me know if there is any change please.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
James: I am out of town and can't say when I will return home to reinstall the CD. I will be in touch.
Thank you for your patience.
Expert:  James replied 2 years ago.
Sure - please take your time!

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

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