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Mac Tech
Mac Tech, Apple Specialist
Category: Mac
Satisfied Customers: 1597
Experience:  7 + Years Supporting Apple Products
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I have a MacBook pro. downloaded a video and things went crazy.

Resolved Question:

I have a MacBook pro. downloaded a video and things went crazy. now I have the beach ball for 30 min. force quit screen is on with about 7 apps but nothing is live. the relaunch button is muted.
option command esc does nothing
Submitted: 4 years ago.
Category: Mac
Expert:  Mac Tech replied 4 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Power off your MacBook Pro by depressing the power button until the screen goes dark.

Next - Power on your MacBook Pro while holding down the LEFT Shift key. You will see a progress bar while your Mac boots into Safe Mode. Once you see the desktop re-start your Mac.

Let me know if this does not fix it.

Thank you,

MT

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