Hi, I'm here to help with your Mac questions. Computer problems usually take some trouble-shooting. I'll keep working until you are satisfied.
Let me check into this...just a moment.
I just checked and while it was slow, it did connect. There are sometimes hiccups on the net or in relation to a particular site. Sometimes just for certain geographic areas. Give it a few minutes or an hour and try again.
thank you. I hope that is all that is going on. When I couldn't get any of my products to work, I thought the store must be down but seemed to be able to get everything but the apps so wasn't sure where the problem was. I have been trying for at least 2 hours.
2 hours is a long time. If it was just one device I would say that the problem was with that but since you have tried computer, ipad and iphone it is definitely in your Internet connection or iTunes' connection in your area.If it doesn't go away soon you should turn on/off your connection hardware (router, airport whatever you have). It seems unlikely that it would be preventing just a particular service but I've seen stranger things ;-)
Ok, thank you for your help Steve. How much do I owe you?
If you accept the answer it will charge you what you agreed to at the beginning. I don't actually see those numbers. Thanks!
you got it, thanks.
Steve, I wanted to let you know that I restarted my router and it did not solve the problem. I also went to troubleshooting and tried everything they suggested, including the advanced troubleshooting, to no avale. Nothing has worked. I tried purchasing an album from iTunes as well as undating my apps. I get the same message..."iTunes could not connect to the iTunes Store. The network connection was reset.Make sure your network connection is active and try again." I went to my secured bank site as troubleshooting suggested, no problem there or anywhere other than iTunes. Can you please suggest something else I can do to solve this problem?
Thank you in advance,