How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Your Own Question

Steve
Steve, Mac Help Specialist
Category: Mac
Satisfied Customers: 163
Experience:  Support and training for Mac users since 1991.
35684427
Type Your Mac Question Here...
Steve is online now
A new question is answered every 9 seconds

Hi there,In my email signature the address/phone number

Resolved Question:

Hi there, In my email signature the address/phone number combination turns into a link when it's sent and when the recipient gets it it turns blue as well. It's useless to me and it looks terrible. Didn't do this until Lion. Thanks, Bruno

Couple of things. When I click on the blue phone links they opened up Microsoft Communicator. Got rid of that – now it just says 'no app available' when I click on it. The entire link seems to have something to do with address book.
Submitted: 2 years ago.
Category: Mac
Expert:  Steve replied 2 years ago.

Steve :

Hi, I'm here to help with your Mac questions. Computer problems usually take some trouble-shooting. I'll keep working until you are satisfied.

Steve :

The email address is recognized by the system and will become a link that creates a new message with your address but you can thwart the programming by doing it this way (with some well placed spaces around the @ symbol).

NAME @ DOMAIN.COM

Steve :

I'm unsure about the phone number becoming a link...can you place the signature in this chat window so I can take a look?

Steve :

You should hide any personal info by using xxx

Steve :

or NAME

Customer:

Are you talking about taking a screen capture of it?

Steve :

You can do that and attach it with the paperclip button. Or just copy and paste the text into this chat.

Customer:

Here it is. You can see the window that opens up when phone links are pressed. Not concerned about the contact stuff. Might get me some business...

Full Size Image

Customer:

I'm a graphic designer otherwise I probably wouldn't care.

Steve :

It appears you may have stepped away...I'll check back in an hour.

Customer:

No, still here.

Steve :

Sorry, I didn't get your reply til just now...hold on a moment.

Steve :

What program are you using for email?

Customer:

Mac mail – latest version. 5.2 I believe.

Customer:

checked back on some of my emails. Seems to have started mid-march this year. Prior to that only the URL became a link. That's around the time I got iCloud going. No idea whether that might have something to do with it.

Steve :

Sorry for the delay, I'm poking around in Mail trying to figure out why the phone numbers are doing that...if you click the phone number in a message, what happens?

Steve :

I doubt if iCloud has anything to do with it.

Customer:

It used to open up Microsoft Communicator. Figuring that was the problem I deleted it along with all auxilliary files. Now I get a window saying there is no application to open.

Steve :

So, it sounds like it is trying to do a text message. I would suggest re-creating the signature from scratch. Do that and let's see if it continues

Steve :

Just do a quick one to test:

Steve :

Name

Steve :

p(NNN) NNN-NNNN/p>

Customer:

I'll try that. Sorry, gotta head out – thanks for giving it a shot.

Steve, Mac Help Specialist
Category: Mac
Satisfied Customers: 163
Experience: Support and training for Mac users since 1991.
Steve and 4 other Mac Specialists are ready to help you
Expert:  Steve replied 2 years ago.
Hi Bruno, hopefully re-creating the signature solved your problem. Thanks for using JustAnswer!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified