Ask Mac Questions and Get Answers from Experts ASAP
Hello, My name is XXXXX XXXXX I am an expert with JustAnswer.com. Thank you so much for using our services. I do believe I can help you with your problem today. Please do not click the Accept button until you are satisfied with my help.
This sounds like a plug in problem and it gives you the name of the plug in that is causing the problem
.IntervideoWinDVDv.tmp plug in is causing the problem
Your plug ins are stored in two locations in finder
if you browse to those folders and find that plug in and drag it out of those folders on to your desktop then try to open safari
It looks like a windows plugin although I am on a mac. Do i need to delete this plugin?
http://support.apple.com/kb/TS1594 Here is the link to the apple support doc that explains all this
I will drag it to your desktop first and see if it fixes the problem
And yes it looks like a program called Win DVD that is installed on your Mac
If you find this fixes the problem then you need to decide if you want to keep this or not
You might find an updated plug in on the Win DVD website
Or if you dont use it then just remove it and dont worry about it
Can't find anything in Plugins
you dont see the Win DVD plug in in there
did you look in both locations
When I double click on Internet Plugins there is nothing there.
Up above you gave me the same place.
no one location has a ~
and one does not
The path shows /library/application support/.Intervideo...
I only have one folder called Internet plugins
When I go to that path, inside application support there is nothing close to Intervideo
Usually the plug in folder contains the plug ins so when safari opens it uses those plug ins
Don't see the " ~ "
GO MENU - Meaning the search field?
yes the search field
Did it and nothing came up
I wonder if this is hidden on you
click the link I just sent to make sure your folders and files are not hidden from you
Where do I type that command to show hidden folders?
you have to use Terminal
And BTW while typing to you the window shut down and gave me the same error message. Happens every 15 to 20 min
How do I get to terminal
The Terminal is a program included with all versions of Mac OS X. It is located in the Utilities folder within the Applications folder
So I ave typed it there and it didn't seem to do anything
did you go to finder and see if you see the folder with the ~
see if you can do the following
So, what is the next section
did it still crash
hasn't yet but does that screw up other programs that might need plugins?
yes but if it has not crashed then you have a plugin in problem
Ahh, got it
and we need to troubleshoot the plug ins
If Safari no longer quits unexpectedly with plug-ins disabled, try to isolate which specific plug-in is causing the issue:
Sometimes, a combination of plug-ins may cause the issue. To double check this, remove all plug-ins again. Then only add the plug-in you found in the above steps. If Safari unexpectedly quits, then you have found the plug-in at issue. If Safari does not unexpectedly quit, repeat the above steps but add the plug-in at issue at the start to discover the other plug-in it may be in conflict with..
Again, sorry to sound so stupid but when you say "log into" Mac Os where do I do that?
I don't have a "GO" menu unless you mean the search field.
It means you must be an Adminstrator. You must be logged in to a Admin account
Yes the Search Field
Do you have more than one account on this computer?
Not more than one account on the computer. When I type those" ~/" commands nothing comes up after typing in the search field.
are you pressing the enter key after typing in the search
I just found this and maybe it relates to your OSX
One in /Library, and another in /Users/you/Library
look for the Internet Plugins folder in these two locations
ahhh, let me look.
hopefully you can find a plug in that has a name with win dvd in it
Just found the file
The plug ins not the dvd file yet
All of my plugins have dates long before this started happening except for one of them, which is a flash player plugin.
I noticed online that many people been having problems with the flash player plugin]
you can temp drag it to your desktop
then open Safari
enable the plug ins again
then test and see if this fixes the problem
You might have to enable the plug ins in safari quit safari and then open it up again to properly test it
So now go and Enable plugins and see if it still happens?
Sorry,didn't scroll down.
then re open safari
Would that plugin have come in with an update? I have never been in that file before and yet the last modified date was just in April.
I would of thought it would have came in an adobe flash update
did removing the flash plugin help with safari not crashing?
I believe so because I just went to a site that uses flash player and it id not work, probably because I removed the Plugin?
but has safari quit yet?
That's just wonderful that the new flash player update doesn't work with Safari even though it states that it is for Safari.
flash player can be a pain even on windows computers. Android devices etc
I have had to roll back to a previous flash version until they fix a problem with a newer version
So do I need a new version of Flash Player? Or am I just going to run into the same problem?
Well you can try two things
Where do I find an older version?
Try to reinstall the latest one and maybe it was just a bad download
or install a previous version of flash
let me look
which version of Mac OSX are you using?
looks like they only have one version for that
lets try to reinstall the latest version and see if that helps
ok good I will cross my fingers and hope all is well now
does it seem to be working?
I think we may be okay and if not I, at least, I have an idea of how to trouble shoot it. Thank you. I will accept the answer.
Thanks for using Just Answer and have a great day
I really appreciate your answer and time!