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hi,are you talking about ipad, ipod, iphone or a mac system?
Are you there?
yes im here
I took the phone to the apple store yesterday for battery issues.
The genius told me that some of the software running in the background
should be reinstalled.
He said my phone was backed up the day prior, so I won't lose any data or photos.
So--I get home with the phone and I am missing some data and some photos.
Important photos and data, of course.
Can you help?
did her restore your os?
the problem is when you wiped out or accidentally erased phone data
you cannot recovery it, you can recovery from a computer
but not on a device
OK. I tried that.
What about from the icloud?
i heard about this irecovery iphone spy stick
but I personally never try it
I am looking specifically for the photos and some other data.
icloud should be already sync with your iphone correct?
but I can't find the photos.
that mean is not backup in icloud yet
if it does it already sync back already
Oh. Why did the genius say it was already backed up?
i dont know
log in to icloud
do you didnt see your iphoto on photo stream
i forgot log into icloud wont help you see photo
when you do photostream it should sync to your other device too
because photostream connect with icloud
I am not sure I understand.
Are you still there?
the problem is
when you do photo stream
icloud only save the photo on server for 1 month
OK. But---the photos I lost were all within the past month.
go to Settings > iCloud > Storage & Backup.
check and see when it been back up
Yesterday 5 pm. After I realized I was missing photos.
im not sure this will work but give it a try
go to setting --->>> general ----->>> reset ---->>> Erase All Content and Settings
after that your iphone will be back to orginal setup, just go through the setup
where it get to the point asking if you want to restore from icloud
do a restore from icloud
see if that bring back your photo
before you do this
make sure you sync your iphone with itunes first
so itunes can back up your data
in itunes on your computer on the summary tab of your iphone, select backup to this computer
and not through icloud
so you have a copy of your data backup on your computer