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CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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I have lost about 20% of my photo stream photos. Actually,

Customer Question

I have lost about 20% of my photo stream photos. Actually, it happened at an Apple Store yesterday. The "Genius" told me all data and photos were backed up, and then he reinstalled some misbehaving software. The most recent photos (past month) are gone. Help!!
Submitted: 4 years ago.
Category: Mac
Expert:  CompExpert replied 4 years ago.

CompExpert :

hi,
are you talking about ipad, ipod, iphone or a mac system?

JACUSTOMER-7ilwv0ld- :

iphone 4S

JACUSTOMER-7ilwv0ld- :

Are you there?

CompExpert :

yes im here

JACUSTOMER-7ilwv0ld- :

Hi

JACUSTOMER-7ilwv0ld- :

I took the phone to the apple store yesterday for battery issues.

JACUSTOMER-7ilwv0ld- :

The genius told me that some of the software running in the background

JACUSTOMER-7ilwv0ld- :

should be reinstalled.

JACUSTOMER-7ilwv0ld- :

He said my phone was backed up the day prior, so I won't lose any data or photos.

JACUSTOMER-7ilwv0ld- :

So--I get home with the phone and I am missing some data and some photos.

JACUSTOMER-7ilwv0ld- :

Important photos and data, of course.

JACUSTOMER-7ilwv0ld- :

Can you help?

CompExpert :

did her restore your os?

JACUSTOMER-7ilwv0ld- :

Yes.

JACUSTOMER-7ilwv0ld- :

I think

CompExpert :

the problem is when you wiped out or accidentally erased phone data

CompExpert :

you cannot recovery it, you can recovery from a computer

CompExpert :

but not on a device

JACUSTOMER-7ilwv0ld- :

OK. I tried that.

CompExpert :

http://www.spygeargadgets.com/iphone-recovery-spy-stick-recover-deleted-data-text-messages-phone-calls.html

JACUSTOMER-7ilwv0ld- :

What about from the icloud?

CompExpert :

i heard about this irecovery iphone spy stick

CompExpert :

but I personally never try it

JACUSTOMER-7ilwv0ld- :

I am looking specifically for the photos and some other data.

CompExpert :

icloud should be already sync with your iphone correct?

JACUSTOMER-7ilwv0ld- :

yes

JACUSTOMER-7ilwv0ld- :

but I can't find the photos.

CompExpert :

that mean is not backup in icloud yet

CompExpert :

if it does it already sync back already

JACUSTOMER-7ilwv0ld- :

Oh. Why did the genius say it was already backed up?

CompExpert :

i dont know

CompExpert :

log in to icloud

CompExpert :

do you didnt see your iphoto on photo stream

CompExpert :

*so

CompExpert :

i forgot log into icloud wont help you see photo

CompExpert :

when you do photostream it should sync to your other device too

CompExpert :

because photostream connect with icloud

JACUSTOMER-7ilwv0ld- :

I am not sure I understand.

JACUSTOMER-7ilwv0ld- :

Are you still there?

CompExpert :

yes

CompExpert :

the problem is

CompExpert :

when you do photo stream

CompExpert :

icloud only save the photo on server for 1 month

JACUSTOMER-7ilwv0ld- :

OK. But---the photos I lost were all within the past month.

CompExpert :

go to Settings > iCloud > Storage & Backup.

CompExpert :

check and see when it been back up

JACUSTOMER-7ilwv0ld- :

Yesterday 5 pm. After I realized I was missing photos.

CompExpert :

im not sure this will work but give it a try

CompExpert :

go to setting --->>> general ----->>> reset ---->>> Erase All Content and Settings

CompExpert :

after that your iphone will be back to orginal setup, just go through the setup

CompExpert :

where it get to the point asking if you want to restore from icloud

CompExpert :

do a restore from icloud

CompExpert :

see if that bring back your photo

CompExpert :

before you do this

CompExpert :

make sure you sync your iphone with itunes first

CompExpert :

so itunes can back up your data

CompExpert :

in itunes on your computer on the summary tab of your iphone, select backup to this computer

CompExpert :

and not through icloud

CompExpert :

so you have a copy of your data backup on your computer