How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mary Your Own Question

Mary
Mary, Mac Support Specialist
Category: Mac
Satisfied Customers: 667
Experience:  25+ years supporting the Mac graphic arts industry
44751453
Type Your Mac Question Here...
Mary is online now
A new question is answered every 9 seconds

Hi, I just bought an Ipad 2 yesterday, and in the process of

Resolved Question:

Hi, I just bought an Ipad 2 yesterday, and in the process of setting it up, it won't take my password. so I put in a new password, and it won't take that one either. I can't retrieve mail, get on facebook, download an app., etc. I have an iphone, and now can not use the password XXXXX either. Can you tell me how to reset my password, as I have tried several times to reset it, and still can not use it. Thank you.
Submitted: 2 years ago.
Category: Mac
Expert:  Mary replied 2 years ago.
Hi, I'm Mary and I'll do my best to help you solve your iPad issue.

Since the iPad is brand new, I assume you don't have any data yet stored on it?

If that's the case, the easiest thing might be to reset the iPad to factory defaults and start over.

However, I need to clarify - are you able to start the iPad and get to the home screen?

Or are you encountering a lock screen password that you cannot get beyond?
Customer: replied 2 years ago.
Hi Mary, I can get to the home page only. I can not get past it to any page where I have to enter a password. I have tried resetting the password several, and each time it says " password entered incorrectly".
Expert:  Mary replied 2 years ago.
That's good news, as I was afraid you weren't even able to get to the home screen.

Let's factory reset the device and see if that solves the problem.

Do this:

  1. On your iPad 2 home screen, tap the Settings icon

  2. Tap General in the menu to the left of the screen, then tap Reset

  3. Here, you will have two options:

    • "Reset All Settings" will restore all of your app settings to their original status

    • "Erase All Content and Settings" will reset all app settings and erase all of your data (photos, apps, bookmarks, music, etc.)

  4. After selecting one of the two options above, your iPad 2 will reboot

  5. If you selected "Erase All Content and Settings", you will need to reconnect your iPad 2 to iTunes in order to reactivate it


If you don't have any irreplaceable data on your iPad, I'd suggest you choose the "Erase all Content and Settings" in order to clear out any lingering "remembered" password settings.

 

This should solve your problem, but if not, let me know and we'll continue troubleshooting.

 

Mary

Mary, Mac Support Specialist
Category: Mac
Satisfied Customers: 667
Experience: 25+ years supporting the Mac graphic arts industry
Mary and 2 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified