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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
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Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I have accidentally deleted all the music & contacts from my iphone! Can I get them ba

Resolved Question:

I have accidentally deleted all the music & contacts from my iphone! Can I get them back? & how do i do it? Thanks.
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.
Hi,

Do you have backups for your iPhone?

Did you have your iphone synced with a computer previously?

Do you have iCloud enabled on the iPhone?

Thank you.
Customer: replied 2 years ago.
Hi, thanks for coming back. Last night was the first time i had ever connected my i-phone to my pc!!! I have just up-graded to an i-phone 4s and i was trying to transfer all the data - but managed to lose it all!!! I don't understand all the termiology such as "Sync" or "Back-up" or "Restore" etc - I am a complete novice!! I am pretty sure I restored the phone back to it's original settings, as my daughter wants the phone but i thought i had saved all the data on to my computer first - but obiously not!! Can you help?
Expert:  Viet - Mac Tech replied 2 years ago.
With the iPhone connected to the PC, in iTunes, can you right-click on the iPhone device on the left and restore?

And/or go to Settings > iCloud > Storage & Backup and restore from backup?

Thank you.
Customer: replied 2 years ago.
Trying that now......???!!!!
Expert:  Viet - Mac Tech replied 2 years ago.
Yes, please try now and let me know later. Thank you.
Customer: replied 2 years ago.
Sorry - still no good. Any other suggestions?
Expert:  Viet - Mac Tech replied 2 years ago.
Did you have your iPhone synced to any other computer previously? Did you have iCloud enabled previously? What happens when you try to restore from iCloud? Thanks.
Customer: replied 2 years ago.
No - no computer previously. Did not have icloud previously either. Have not tried to restore from icloud? Don't know how?
Expert:  Viet - Mac Tech replied 2 years ago.
From the iPhone, can you go to Settings > iCloud > Storage & Backup and check? Thanks.
Customer: replied 2 years ago.
No - no "icloud" option on iphone?
Expert:  Viet - Mac Tech replied 2 years ago.
Scroll down and check.

Also, with the iPhone connected to the PC, in iTunes, can you right-click on the iPhone device on the left and restore, then what happens? Thank you.
Customer: replied 2 years ago.
Nope! Already tried that! I must have backed-up AFTER I hade deleted all the information!! Am I screwed?
Expert:  Viet - Mac Tech replied 2 years ago.
I'm sorry, it looks like so. You can check with apple store to see if they can recover from the device:
http://www.apple.com/retail/geniusbar/

Also, later, I suggest to update your iPhone,
http://support.apple.com/kb/ht1414
, so you can set up iCloud on your iphone, so that your iPhone will be synced to the Apple server:
http://www.apple.com/icloud/setup/
; you can check with the Apple store about iCloud.


Thank you.
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 27324
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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