How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John D Your Own Question

John D
John D, BS Degree in Engineering
Category: Mac
Satisfied Customers: 9659
Experience:  Worked on Macs and PC's for 20+ years.
53785
Type Your Mac Question Here...
John D is online now
A new question is answered every 9 seconds

Im trying to open an Excel .xls spreadsheet, when I open it,

Customer Question

I'm trying to open an Excel .xls spreadsheet, when I open it, I'm given the following:

MIME-Version: 1.0
X-Document-Type: Workbook
Content-Type: multipart/related; boundary="sheet-boundary"


#NAME?
Content-Location: file:///C:/temp/book.htm
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="unicode"
Submitted: 2 years ago.
Category: Mac
Expert:  John D replied 2 years ago.

Hi,

 

Would you be able to send me the file so I can check it and try to fix it. To do so go to http://www.wikisend.com/ and upload the file (no need to signup) then copy the "File ID" number (or the download link) that you will be given and paste it here in your reply.

 

If the file has sensitive information let me know before you upload it

 

Customer: replied 2 years ago.
here you go:
144568
Expert:  John D replied 2 years ago.

Ok here you go

 

http://www.filesharesite.com/files/201204/1333466355KPIR_Global_Data_File1.xlsx.html

 

The file was in a different format than the extension it was saved in. I opened it with another format then ran the file repair utility on it. It should be fine now

 

Hope this helps. Thank you for clicking Accept if the issue has been resolved

 

 

Customer: replied 2 years ago.
how should I proceed opening this file in the future, any suggestions?
Expert:  John D replied 2 years ago.

Just open it normally by double clicking on the file icon or from Excel File > Open, You should not have a problem with other files. It was just this file that had a problem

 

Please remember to click Accept - that is the orly way I get credit for my service

 

Thanks.

 

John D, BS Degree in Engineering
Category: Mac
Satisfied Customers: 9659
Experience: Worked on Macs and PC's for 20+ years.
John D and 2 other Mac Specialists are ready to help you
Customer: replied 2 years ago.
John, it happened again with a similar Exce doc....what I need to understand is how did you change the format?!
Expert:  John D replied 2 years ago.

Hello again

 

It's been some time since I worked on this and I can no longer remember exactly what I did (I work on hundred's of files every week). Unfortunately the only way to know what was done is to try to do it all over again.

 

I tried to download again your original file but it seems to have expired on that site. Please send me the problem file and I'll see what I can do

 

 

 

Customer: replied 2 years ago.
John,

The issue still persist, the problem was not fixed!


Saludos cordiales.
Expert:  John D replied 2 years ago.

Ok send me the file and I will check to see what is going on

 

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
John D
John D
Mac Support Specialist
9659 Satisfied Customers
Worked on Macs and PC's for 20+ years.