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CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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IPhone has iTunes symbol

Customer Question

My iPhone is in freeze mode. It has the iTunes symbol and a picture of the connection lead on the screen, but will not turn off or reset itself.

Submitted: 4 years ago.
Category: Mac
Expert:  CompExpert replied 4 years ago.

CompExpert:

1. Attach the iPhone to the pc
2.Turn the iPhone off
3. Press and hold power. Keep holding power. As soon as you see display on the screen of any sort press and hold home button.
4. Hold power and home together for *exactly* 10 seconds.
5. Release power but keep holding home until the pc beeps as a USB device is recognized.
6. At no point will the display come on. Now your restore should work.

After that open iTunes, if you do correctly, iTunes will ask if you want to restore.

CompExpert:

Click "yes"!

CompExpert:

Let your iTunes finish restoring!

CompExpert:

Then your iPhone should be in working order again.

JACUSTOMER-u2j9lbrk- :

I tried this few times now, but it keeps telling me the iPhone is in recovery mode.

CompExpert:

Open iTunes.

CompExpert:

Plug iPhone into your computer.

CompExpert:

Select your iPhone under Devices.

CompExpert:

On the summary page click restore.

CompExpert:

After finished, your iPhone should be back in working order.

JACUSTOMER-u2j9lbrk- :

Seems like something is happening, but a long should it take to restore.

CompExpert:

Couple of minutes to an hour!

CompExpert:

Let iTunes doing the restoring process.

JACUSTOMER-u2j9lbrk- :

It is 1:35 and the iPhone does not appear to be updating. The progress line shown on the iPhone has not moved in 45 minutes.

CompExpert:

Try this,
go into control panel --->>> add and remove

in there removed all apple software, ex: iTunes, QuickTime, apple mobile support, apple update, apple application support.

Anything under Apple Inc. publisher

after uninstalled all apple software.

http://www.apple.com/itunes/ <--------- go here download iTunes and install it.

CompExpert:

Now plug in your iPhone and do restore again.