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CompExpert
CompExpert, Mac Specialist
Category: Mac
Satisfied Customers: 1103
Experience:  Apple Desktop/Laptops with 8 years exp. Apple Certified
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just bought a new toshiba p755 laptop. cant seem to get my

Customer Question

just bought a new toshiba p755 laptop. can't seem to get my apple tv to see itunes library. have tried the not clicking the "done" button after creating the home share in itunes. still does not work. funny thing is that my wifes computer shows up just fine, and it is a toshiba w/ same operating system, windows 7 home version. any thoughts? have tried rebooting both computer and apple tv.
Submitted: 2 years ago.
Category: Mac
Expert:  CompExpert replied 2 years ago.

CompExpert :

hi,
do you have any antivirus software installed? if you do, try to disable it and test your connect with itunes again

Customer :

disabled the firewall, and still not working

Customer :

also have same anitvirus s/w as my wife does. hers has no problem w apple tv

CompExpert :

did you used different Apple account ID

CompExpert :

which ever account setup with apple tv at the beginning

CompExpert :

Apple tv log to that account

CompExpert :

and can only be sync by that account on itunes

Customer :

yes, using the same account

CompExpert :

give me a few minutes

CompExpert :

Go into Itunes PREFERENCES then select DEVICES. Check the box that says ALLOW AUDIO CONTROL FROM REMOTE SPEAKERS

CompExpert :

see if your apple tv see it

Customer :

i don't see that option...

CompExpert :

open itunes

CompExpert :

upper menu

CompExpert :

click on "edit" --->> preferences

CompExpert :

then in devices preferences

CompExpert :

go to device tab

CompExpert :

near the bottom you will see the box "allow audio control from remote speakers"

CompExpert :

make sure you check that box

CompExpert :

after that reboot your computer and try again with your apple tv

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