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when you changed your apple account email address was an email sent to the knew email address so you could confirm?
Usually an email is sent then you have to click on a link to verify the new address?
The reason I was changing my email address was because I haven't used that email address in years and cant remember the password XXXXX didn't attach a alternate address.
I wonder if it sent a confirmation to the old email account and you can not access it to give it permission to use the new email account
have you tried to log in to your apple id with both email addresses as the username?
just to see if you could get back in?
I'm sure that's what the problem is. And yes I've tried
should I call apple?
and let them know what the situation is?
sounds like we need to try to get in to the old email account and find the email so you can verify the change before you can get back in
was you using yahoo? Hotmai? Gmail?
How would I get into it? its a yahoo address
Did you try to reset the password XXXXX the yahoo address?
DANGEROUS URL REMOVED&src=ym&partner=&intl=us
Yes I cant remember my password
click that link and see if you can reset the password
Its not letting me
At this point then yes I would call the apple store support not the apple tech support and see if they can help you regain access to your apple account and all your purchased music. Once you have the apple id issue fixed you should be able to log in to your apple id in Itunes and gain access to all your stuff. Let me look up the number to call for you give me a moment
Contact Apple Online Store Customer Service at (NNN) NNN-NNNN
they should be able to help you gain access to your account and make sure your purchases go to the new email address
Just let them know you changed your email associated with your apple Id because you can not gain access to your old email address
Now you can not access your store purchases with the new email address
What should I categorize the question as?
they keep telling me to do it online
go with you can not reach your store purchases
did you call the phone number?
Yes Ive called about 4 times now
Its saying that all iTunes questions will have to be online
Thats the same thing
it looked like a different number
I'm just going to email iTunes directly
it was a different number but it goes to the same answering machine
http://support.apple.com/kb/HE40 Ok did you do this?
lets troubleshoot your apple id problem and see if we can resolve it
when you log in with your new apple id email what error does it give you
I cant log in? Are you wanting me to create another account?
no we dont want to loose your purchases
what happens when you try to log in to your apple id?
what error do you get?
its saying wrong password
click this link and try to reset it
Wow Its saying that I'm typing in the wrong birthday now.....AHH
hmm that is not good
are you using the new email address or the old one?
yeah...the old one
what happens when you try to use the new email address will it take it?
Hold on one second I think we may have got it
that would be great news
I will cross my fingers for you
gotta go sorry time for church mom said I have to go....
Ok save this in your favorites and come back when you have time