How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask DaniBigApple Your Own Question

DaniBigApple
DaniBigApple, Mac Genius
Category: Mac
Satisfied Customers: 102
Experience:  4+Years Apple Genius Experience Trainer in Apple core applications
66806038
Type Your Mac Question Here...
DaniBigApple is online now
A new question is answered every 9 seconds

I have a 2006 i-Mac with OSX-Tiger. I subscribe to g-mail,

Customer Question

I have a 2006 i-Mac with OSX-Tiger. I subscribe to g-mail, and I cannot receive e-mails in the inbox when I open "Mail" in the dock. I can still send e-mails, and do everything else, but not receive them. Even when I click on "Get Mail", the little pinwheel spins for about 2 seconds, and does not load the mail. I have no problem getting my mail by using a browser, going to g-mail, and signing in. The problem is not g-mail. Also, when I use the "Connection Doctor", it says that the connection is fine - both with the incoming and outgoing servers.

Nick
Submitted: 2 years ago.
Category: Mac
Expert:  DaniBigApple replied 2 years ago.
Have you completely removed the email account from the mail program? Your email will NOT be removed from gmail if you choose to do that
Customer: replied 2 years ago.
No. I wouldn't even know how to do that. I am not a computer geek. I barely survive if everything is working correctly. I have transfered all of my inbox and sent folder e-mails to a "New Mailbox" on the hard drive, so, there is nothing showing in either.
Expert:  DaniBigApple replied 2 years ago.
Ok I will navigate you though it. I am writing instructions right now
Customer: replied 2 years ago.
O.K. thank you.
Expert:  DaniBigApple replied 2 years ago.
To remove account

1.Choose Mail > Preferences and click Accounts.

2.Select the account you want to remove.

3.Click the Delete (-) button.
Customer: replied 2 years ago.
O.K., I have removed the account, as per your instructions.
Expert:  DaniBigApple replied 2 years ago.
Ok let follow step 1 to add gmail back into it, instead of the Delete (-) you may see a (+) or it may ask you to set up a new account all together. If so move forward with your email l and password. You will set it up as an IMAP. here are gmails settings. After setting up please let me know what happens :D

Incoming:
imap.gmail.com
Use SSL: Yes (if needed)
Port: 993 (if needed)

Outgoing:
smtp.gmail.com (use authentication)
Use Authentication: Yes


Expert:  DaniBigApple replied 2 years ago.
Please let me know if that works for you :D
Customer: replied 2 years ago.
After creating an imap.gmail.com account, and entering my username and password, as it was before, it said that the smtp server was not responding.
Expert:  DaniBigApple replied 2 years ago.
The SMTP server can be a pain to correct, believe it or not its the most common issue with apple mail. Are you able to see where you can edit or delete the SMTP servers only?
Customer: replied 2 years ago.
No, not sure what you are talking about. By-the-way, The account was set up as a POP originally. You wanted to set it up as an IMAP. Does this make any difference?
Expert:  DaniBigApple replied 2 years ago.
IMAP is better because when you make a change in apple mail such as delete it reflects that when you check gmail via web. However if you prefer POP then set the account up as pop.gmail.com. Here are the instructions on cleaning out the old SMTP servers incase there is something wrong.

Mac OS X 10.4
1. In Mail, from the Mail menu, select Preferences

2. In the preferences window that appears, click the Accounts icon. 


3. Click the Account Information tab. 


4. On the right side of the window, near the bottom, from the "Outgoing Mail Server (SMTP):" pull-down menu, select Edit Server List.

5. In the Outgoing Servers window that appears, select the server(s) you wish to remove, and clickRemove Server. If you see a dialog box verifying whether you want to remove a server in use, clickYes to proceed with the removal, or No to cancel.

6. When you are finished removing servers, click Done.
Expert:  DaniBigApple replied 2 years ago.
So if I were you Id clean out all the old SMTP servers, remove the account again, close mail. Id then add the account again when you reopen mail and see what happens then.
Expert:  DaniBigApple replied 2 years ago.
Has anything different happend after following the instructions?
Customer: replied 2 years ago.
This is forcing me to set up an account first, and I cannot get to the place where I can select the Mail menu and "Preferences". Before the setup finishes, it says the the smtp server is not responding, and if I continue, I may not be able to receive mail.

I cannot remove the account, because it has not let me create one yet.
Expert:  DaniBigApple replied 2 years ago.
Ok continue to set up the account and so that you can get in there and delete all of them.
Customer: replied 2 years ago.
O.K. I'll try.
Expert:  DaniBigApple replied 2 years ago.
ok Ill be here
Customer: replied 2 years ago.
O.K. I deleted the smtp servers.
Expert:  DaniBigApple replied 2 years ago.
Ok good. Now reenter your mail. You can choose either pop.gmail.com or imap.gmail.com whatever works best for your needs. And try again. I wont give up on you lol
Customer: replied 2 years ago.
By-the-way, the port that was previously used was 995, not 993. Should I use 993?
Expert:  DaniBigApple replied 2 years ago.
If you want to use pop enter settings
Incoming:
POP
pop.gmail.com
Use SSL: Yes
Port: 995

IMAP
imap.gmail.com
Use SSL: Yes
Port: 993


Outgoing:
smtp.gmail.com (use authentication)
Use Authentication: Yes
Port for SSL: 465 or 587
Customer: replied 2 years ago.
Well, I set it up as pop.gmail.com, port 995, and smtp.gmail.com, port 587, and tried to send myself an e-mail. It sent, and was seen in the sent folder, but was never received in the inbox - exactly the problem I have been having. There has been absolutely zero progress.
Expert:  DaniBigApple replied 2 years ago.
I am still troubleshooting, I know this can be frustrating. I have had many customers at the Apple store for quite some time in order to resolve these mail issues. Working on the next solution.
Customer: replied 2 years ago.
O.K. What if we have to quit, because it's getting late. Is there a way to make contact at a later date and continue, or do we have to go through the night, if necessary, to resolve this issue now?
Expert:  DaniBigApple replied 2 years ago.
We can definitely schedule a time tomorrow to continue I am EST time. Whats a good time for you?
Expert:  DaniBigApple replied 2 years ago.
At this point I know its NOT a gmail issue and we need to look into the application itself.
DaniBigApple, Mac Genius
Category: Mac
Satisfied Customers: 102
Experience: 4+Years Apple Genius Experience Trainer in Apple core applications
DaniBigApple and 6 other Mac Specialists are ready to help you
Expert:  DaniBigApple replied 2 years ago.
I will be up early and will have my browser open and ready to help you :D
Expert:  DaniBigApple replied 2 years ago.
1

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions

Chat Now With A Mac Support Specialist
DaniBigApple
DaniBigApple
Certified Apple Technician
101 Satisfied Customers
4+Years Apple Genius Experience Trainer in Apple core applications