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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6681
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iphone4 will not pick up the home WiFi network. My ipad

Customer Question

My iphone4 will not pick up the home WiFi network. My ipad and my wifes iphone4 are. I have restarted the phone several times. I went to General settings and reset the network to factory settings
Submitted: 2 years ago.
Category: Mac
Expert:  Mike replied 2 years ago.
Try a Restore in iTunes
Customer: replied 2 years ago.

I'm giving it a try

Expert:  Mike replied 2 years ago.
Ok let me know
Customer: replied 2 years ago.
When it was loading the new software, internet explorer timed out. This has happened before and I was told to reset explorer to original settings. Trying again.
Expert:  Mike replied 2 years ago.
What does Internet Exlporer have to do with it?
Customer: replied 2 years ago.

It reloaded and is now restoring. It still did not join my network. The iphone has a window come up that says "unable to join network", now what?

Expert:  Mike replied 2 years ago.
Go to Settings / WiFi, select the arrow to the right of your netowrk and go to Forget This Network then try joining again.
Customer: replied 2 years ago.
I'm not getting the option to "forget network"
Customer: replied 2 years ago.
At the top of the screen shows the ip address. It is blank
Expert:  Mike replied 2 years ago.
Is it set to DHCP?
Customer: replied 2 years ago.
Yes
Expert:  Mike replied 2 years ago.
And above that you don't see Forget this network?
Customer: replied 2 years ago.
No. I do remember it being there. When you asked me to "forget" the network I knew what you were talking about. Now nothing.
Expert:  Mike replied 2 years ago.
Try again until you see it and select it then try connecting to the network again.
Customer: replied 2 years ago.
I have been. Not showing up. I turned the phone off and on as well
Expert:  Mike replied 2 years ago.
Ok sorry then I am out of ideas. I'll opt out.
Customer: replied 2 years ago.
Thanks for trying. I've set up an appointment at the local Apple store
Expert:  Mike replied 2 years ago.
Ok let me know, thanks.

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