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Hi, I dropped my iphone and now the screen is black and blue-

 
Mike the MacMedic's Avatar
  • Answered by:Mike the MacMedic
  • Mac Support Specialist
  • Positive Feedback: 95.2 %
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Customer Question

Hi,
I dropped my iphone and now the screen is black and blue- but it still works, I just can't see anything.
Will restoring it to factory settings resolve this problem?

Submitted: 428 days and 22 hours ago.
Category: Mac
Value: $38
Status: CLOSED
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Expert:  Mike the MacMedic replied428 days and 22 hours ago.

Only way to tell is to do it, but I would do a Restore in iTunes first

Customer replied428 days and 22 hours ago.

Yes, that's what I mean. How can I be sure that all my data is saved? I connected it to itunes and it picked up my iphone.

Accepted Answer

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Expert:  Mike the MacMedic replied428 days and 22 hours ago.

You can't unfortunately the phone may be damaged beyond repair, sorry. Your info is still on your computer.

Expert TypeMac Support Specialist
Category: Mac
Pos. Feedback: 95.2 %
Accepts: 6051
Answered: 3/16/2012

Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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