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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2179
Experience:  20+ years in the computer/Mac industry
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Lost Apple iCloud password. How to find it & How do I reset

Resolved Question:

Lost Apple iCloud password. How to find it &
How do I reset my apple iCloud password & charge it?
Submitted: 2 years ago.
Category: Mac
Expert:  John T. F. replied 2 years ago.
Hello! My name is XXXX, X self-employed tech, and I'm offering my time in good faith today to provide advice and information.

An iCloud user name and password XX XXX same as any other Apple ID account and can be modified in much the same way.

If you have trouble with the following, do not click "Accept" or rate this answer yet - just reply back for further troubleshooting.

You should be able to reset your password XXXXX the site: http://iforgot.apple.com/

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to http://iforgot.apple.com/ you will see an option on the right side of the page labeled "Forgot your Apple ID?". If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

If you know you ID and have successfully reset your password XXX still can not log in, you may have another issue.

Try signing in to the following site and see if the account is at least still active (Choose "Manage your Account"): https://appleid.apple.com/

In the case that no sign in is possible after doing all the above, you will have to contact Apple via their Express Lane customer service feature to ask them to investigate the reason for your disabled account:

https://expresslane.apple.com/

Choose the correct category and issue as prompted by the service above and you will eventually reach a web form where Apple promises to respond within 24 hours.

Please note: you are paying me for Expert advice and information only, not for successful access to your account. The responsibility of reactivating your account lays entirely between you and Apple.

Hopefully, this info will answer your question. If it does, please click ACCEPT so I can be credited for my time assisting you. Experts do not earn a salary and thus our work is only recognized when it is "accepted" by the customer. If you continue to have questions on this topic, DO NOT leave negative feedback, just reply back to this thread. I will be more than happy to work with you further.

Thanks and good luck,

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John

When leaving feedback, please judge only my personal efforts. Do not leave negative feedback for factors outside my control; such as hardware defects, loss/lack of software or backups, or the JustAnswer website.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2179
Experience: 20+ years in the computer/Mac industry
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