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BestComputerExpert
BestComputerExpert, Mac Support Specialist
Category: Mac
Satisfied Customers: 3126
Experience:  I have 7 years mac experience in my computer shop nothing I cannot tackle in this field.
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iphone says, activation required. Itunes doesnt recognize

Customer Question

iphone says, activation required. Itunes doesn't recognize the phone. have downloaded all updates. what do I do now?
Submitted: 2 years ago.
Category: Mac
Expert:  BestComputerExpert replied 2 years ago.

BestComputerExpert :

Hi my name isXXXXX would like to assist you with your Iphone Question

BestComputerExpert :

How are you doing today?

BestComputerExpert :

Let's try something

BestComputerExpert :

Hold the windows key (looks like a flag on the keyboard) and press r

BestComputerExpert :

in the runbox type services.msc and press enter

BestComputerExpert :

Double click Apple Mobile Device in the list

BestComputerExpert :

Change the startup type to automatic

BestComputerExpert :

press Apply

BestComputerExpert :

then press Start

BestComputerExpert :

Close Itunes and Re-open

BestComputerExpert :

See if it detects the phone for activation now.

BestComputerExpert :

If all goes well please press ACCEPT below and leave positive feedback

BestComputerExpert :

If it does not work please reply to me before accepting and we will continue to troubleshoot until we get this up and running :)

BestComputerExpert :

My name is XXXXX XXXXX

Customer:

It was already set at automatic and there was no apply button actived

Customer:

trying to close itunes. won't do it...yes it did

BestComputerExpert :

Was it set to "Started"

Customer:

opening itunes

BestComputerExpert :

or "Stopped" under Apple Mobile Device.

Customer:

it said started

BestComputerExpert :

Was this a jailbroken phone?

Customer:

not sure what you mean

Customer:

i bought it from the apple store

BestComputerExpert :

Mind if we try something?

Customer:

sure go ahead

BestComputerExpert :

1.Turn off the phone


2. Open iTunes


3. Press and hold the home button, plug in the usb cable, continue holding home until you get to see the recovery mode


4. iTunes should allow you to choose restore the phone


 

BestComputerExpert :

See if that happens

Customer:

not happening

BestComputerExpert :

Have you tried a different cable or different USB port on the computer?

BestComputerExpert :

Try holding the Home button and the Sleep wake button at the same time for 15 seconds, continue holding it after it says "Slide to Power off", release it when the apple logo appears

Customer:

tried different ports will go get diff cable

BestComputerExpert :

It's strange it wont go into recovery mode.

BestComputerExpert :

How long have you had this Iphone

Customer:

just did the home and sleep wake and logo came on

Customer:

3 years

Customer:

or 4

BestComputerExpert :

See what happens now that it reboots

Customer:

just the logo

BestComputerExpert :

Might take a minute or so

BestComputerExpert :

Does the Activation screen come up after it turns on?

Customer:

sometimes

Customer:

not now

BestComputerExpert :

Does it let you make calls now?

Customer:

now

Customer:

no

BestComputerExpert :

The activation screen is back?

Customer:

tells me to connect to itunes

BestComputerExpert :

Let's try the recovery mode one more time

Customer:

just the words activation requ

Customer:

which is that

Customer:

logo only

BestComputerExpert :



  • Disconnect the USB cable from your iPhone, but leave the other side connected to your Mac or PC

  • Launch iTunes

  • Press and hold down the Home and Sleep/Power button on the top of the iPhone to turn off the iPhone

  • Press and continue to hold the Home button while you reconnect the USB cable to your iPhone, this will cause the iPhone to turn on

  • Continue to hold the Home button until an alert message in iTunes informing you that an iPhone in recovery mode has been detected, like the screenshot below:

  • BestComputerExpert :

    Full Size Image

    Customer:

    nothing. can't even get turn off slide

    Customer:

    got it to turn off

    BestComputerExpert :

    Great :)

    BestComputerExpert :

    Let's see if that helps

    Customer:

    need cable holding

    Customer:

    itunes says cant connect to this phone unknown error

    BestComputerExpert :

    It's possible that the cable is bad, it seems like it is detecting it

    Customer:

    sh/be new cable

    Customer:

    new cable

    BestComputerExpert :

    You have a new cable on it?

    Customer:

    now screen on phone shows pic connect to itunes yes changed cable

    BestComputerExpert :

    Unplug the cable from the computer and plug it back in a different usb port

    Customer:

    ok

    Customer:

    Yay. got the restore message

    Customer:

    restoring now

    BestComputerExpert :

    Yay!

    BestComputerExpert :

    Thats awesome!

    BestComputerExpert :

    I think we may have got it

    BestComputerExpert :

    It must have been something corrupt on the phone

    Customer:

    you bet! looks good. thanks so much. I'll give positive feedback for your patience

    Customer:

    do i need a new phone?

    BestComputerExpert :

    No problem I enabled the accept below

    BestComputerExpert :

    it should be clickable now

    BestComputerExpert :

    Nope I dont think so

    BestComputerExpert :

    Keep using it until it absolutely does not work anymore :)

    BestComputerExpert :

    That's what I do anyways

    Customer:

    thanks again

    BestComputerExpert :

    If you ever need anything return anytime

    BestComputerExpert :

    I'll be here for you

    BestComputerExpert, Mac Support Specialist
    Category: Mac
    Satisfied Customers: 3126
    Experience: I have 7 years mac experience in my computer shop nothing I cannot tackle in this field.
    BestComputerExpert and 4 other Mac Specialists are ready to help you

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