Hi my name isXXXXX would like to assist you with your Iphone Question
How are you doing today?
Let's try something
Hold the windows key (looks like a flag on the keyboard) and press r
in the runbox type services.msc and press enter
Double click Apple Mobile Device in the list
Change the startup type to automatic
then press Start
Close Itunes and Re-open
See if it detects the phone for activation now.
If all goes well please press ACCEPT below and leave positive feedback
If it does not work please reply to me before accepting and we will continue to troubleshoot until we get this up and running :)
My name is XXXXX XXXXX
It was already set at automatic and there was no apply button actived
trying to close itunes. won't do it...yes it did
Was it set to "Started"
or "Stopped" under Apple Mobile Device.
it said started
Was this a jailbroken phone?
not sure what you mean
i bought it from the apple store
Mind if we try something?
sure go ahead
1.Turn off the phone
2. Open iTunes
3. Press and hold the home button, plug in the usb cable, continue holding home until you get to see the recovery mode
4. iTunes should allow you to choose restore the phone
See if that happens
Have you tried a different cable or different USB port on the computer?
Try holding the Home button and the Sleep wake button at the same time for 15 seconds, continue holding it after it says "Slide to Power off", release it when the apple logo appears
tried different ports will go get diff cable
It's strange it wont go into recovery mode.
How long have you had this Iphone
just did the home and sleep wake and logo came on
See what happens now that it reboots
just the logo
Might take a minute or so
Does the Activation screen come up after it turns on?
Does it let you make calls now?
The activation screen is back?
tells me to connect to itunes
Let's try the recovery mode one more time
just the words activation requ
which is that
nothing. can't even get turn off slide
got it to turn off
Let's see if that helps
need cable holding
itunes says cant connect to this phone unknown error
It's possible that the cable is bad, it seems like it is detecting it
sh/be new cable
You have a new cable on it?
now screen on phone shows pic connect to itunes yes changed cable
Unplug the cable from the computer and plug it back in a different usb port
Yay. got the restore message
I think we may have got it
It must have been something corrupt on the phone
you bet! looks good. thanks so much. I'll give positive feedback for your patience
do i need a new phone?
No problem I enabled the accept below
it should be clickable now
Nope I dont think so
Keep using it until it absolutely does not work anymore :)
That's what I do anyways
If you ever need anything return anytime
I'll be here for you