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Steve
Steve, Mac Help Specialist
Category: Mac
Satisfied Customers: 163
Experience:  Support and training for Mac users since 1991.
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HAVE AN HP LAPTOP COMPUTER WITH WINDOWS 7 IN WHICH I DOWNLOADED

Resolved Question:

HAVE AN HP LAPTOP COMPUTER WITH WINDOWS 7 IN WHICH I DOWNLOADED ITUNES,CREATED AN ACOUNT USING MY E-MAIL ADDRESS AND YET IT KEEPS SAYING MY APPLE ID IS INVALID. I FEEL LIKE IO AM EITHER DOING SOMETHING WRONG OR APPLE DOES NOT REALLY CARE ABOUT ITS CUSTOMERS. I WOULD LIKE TO HAVE THIS MATTER RESOLVED SO I CAN GO ONLINE AND DOWNLOAD MUSIC FROM ITUNES.
Submitted: 4 years ago.
Category: Mac
Expert:  Steve replied 4 years ago.

Steve :

Hi, I'm here to help with your Mac questions. I'm willing to keep working until you are satisfied. First, try quitting iTunes, rebooting computer etc. all the usual stuff then if that doesn't work...

Most likely it is just a password XXXXX mistype/mistake. Go to https://iforgot.apple.com

You'll be led thru steps to reset your password.

Customer:

OK

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