How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4750
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

I am having issues turning on my bluetooth, can someone help

Resolved Question:

I am having issues turning on my bluetooth, can someone help me step by step? There maybe an issue, not sure. MAC book 13"
Submitted: 2 years ago.
Category: Mac
Expert:  Daniel replied 2 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

Turning it using what device?
I mean is this the computer, iPad, iPod?
If Mac then please tell me the version of OS X you have. Look in the Apple menu in 'About this Mac'.
graphic
Customer: replied 2 years ago.
this is a laptop, OS X system
Expert:  Daniel replied 2 years ago.
I figured as much, please tell em which version of OS X and the processor speed. I do not ask for this info just to pass the time.

Customer: replied 2 years ago.
10.5.8
2 GHz intel core 2 Duo
Memory 1GB 667 MHz DDR2
Expert:  Daniel replied 2 years ago.
Thank you.
This will help with explaining what Bluetooth is and how to use it.

What are you trying to setup via Bluetooth? If an iPhone the phone has to setup as a hotspot.
If a Keyboard or Mouse then the Bluetooth setup is found in System Preferences/Bluetooth.
graphic
graphic
graphic

Click the plus to add a new device and follow the prompts.

Does that help?
Customer: replied 2 years ago.
i am trying to set up my htc protouch which has bluetooth. The problem is, I used to have the bluetooth working fine on my laptop. But now I can't find it. When I go to apple menu, about this computer and more info and choose bluetooth I get "no information"
Expert:  Daniel replied 2 years ago.
That isn't good but maybe addressable.
Try a pram reset, this should bring it back.

To do a PRAM reset, you need to restart your machine and hold down these 4 keys.
‘Option’, ‘Command (Cloverleaf or Apple)’, ‘R’ and 'P'.
Keep them down until you hear 4 startup chimes. This is the sound it makes when it starts.

graphic
This resets all of the system buses on your computer, USB, FireWire, display, ethernet and your keyboard/mouse/trackpad.
This will correct many faults but not necessarily yours.

Give that a try and let me know.
Customer: replied 2 years ago.
still says No information found. Dang
Expert:  Daniel replied 2 years ago.
Ok, now we will try one more reset.
If you can remove the battery then follow these instructions.

  1. Shut down the computer.
  2. Disconnect the MagSafe power adapter from the computer, if it's connected.
  3. Remove the battery.
  4. Press and hold the power button for 5 seconds.
  5. Release the power button.
  6. Reconnect the battery and MagSafe power adapter.
  7. Press the power button to turn on the computer.
If you cannot remove the battery then do this.

Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
  1. Shut down the computer.
  2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
  3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
  4. Release all the keys and the power button at the same time.
  5. Press the power button to turn on the computer.
    Note
    : The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

Try that, if that fails then it will require service and that is something I cannot do, an Apple store is where I would take it.

Let me know.



Customer: replied 2 years ago.
still no information found. This is weird. I have not removed it or done anything. thanks anyways
Expert:  Daniel replied 2 years ago.
No, you did not remove it, it is built into the machine and is a separate circuit board, easy enough to replace but I suggest having Apple do it. They are quite reasonable in pricing (if your Applecare has run out) with (in this case) a one day turnaround.

Here is where to find the closest store and make an appointment.
Type in your zip code.

Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4750
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Daniel and 2 other Mac Specialists are ready to help you
Customer: replied 2 years ago.
naaah, I don't want to spend money to bring it back. But thanks you were helpful

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified