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Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 36448
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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iPhone dead, no reason..way to reset it

Customer Question

iPhone dead, no reason..way to reset it
Submitted: 5 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 5 years ago.
Hi,

Have you recharged it? Is there any light? Does it show on iTunes program on the computer? Have you tried to restore it on the computer?

Thank you.
Customer: replied 5 years ago.
Recharged, no light, have not tried on computer
Expert:  Viet - Mac Tech replied 5 years ago.
Please try on the computer and check. Thank you.
Customer: replied 5 years ago.
nothing...
Expert:  Viet - Mac Tech replied 5 years ago.
Please try this:

  • Connect the iPhone to your computer with the USB Cable.
  • Open iTunes program on your computer (make sure you iTunes program is up to date.)
  • On the iPhone, press and hold the Home button and the Power button at the same time.
  • After about 10 seconds release the Power button, but continue holding the Home button until the iTunes program shows that it has detected an iPhone in recovery mode.
  • Click OK or Restore.

Thank you.
Customer: replied 5 years ago.
nothing
Expert:  Viet - Mac Tech replied 5 years ago.
Sorry, so it is not recognized on the computer and there is no light at all?

How old is the iPhone? Thank you.
Customer: replied 5 years ago.
nothing, not even a year
Expert:  Viet - Mac Tech replied 5 years ago.
Sorry, this is a hardware issue, but at least the good news is it is under warranty. Can you take it to an Apple store for repair? Thank you.
Expert:  Viet - Mac Tech replied 5 years ago.
You can find a location of a nearby Apple store at
http://www.apple.com/retail/locator/

, and/or you can contact apple support at (800) MY-IPHONE (800-694-7466)
http://www.apple.com/contact/

Thank you.