How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8692
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have CS3. I use InDesign a lot, but today when I tried to

Customer Question

I have CS3. I use InDesign a lot, but today when I tried to pdf an INDD file it told me that the pdf library failed to initialise. I have restarted, quitted and re-started etc but it still gives the same message. How can I get the pdf library to initialise, please?
Submitted: 4 years ago.
Category: Mac
Expert:  Mike replied 4 years ago.
First I need some information and I also want you to check some things that may or may not be affecting the situation :

Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.

Then open Macintosh HD (your hard drive on the desktop usually), then go to Applications folder inside that is another folder called Utilities inside that is an application called Disk Utility. Double click on that and when it opens you will see your hard drive (usually Macintosh HD) on the left. Highlight your hard drive and click on Verify Disk on the far right. If that is OK click on Repair Permissions on the left. If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
Customer: replied 4 years ago.
Hi Mike
Version is 10.7; Processor is 2.4 GHz, Intel Core Duo; Memory is 4Gb 1067MHz DDR3. I have already done the Repair permissions and verified the disk, still tI get the message in InDesign that the PDF library failed to initialise.
Expert:  Mike replied 4 years ago.
CS3 is in no way supported on Lion... you will need to upgrade to 5.5 that is 10 year old program. Sorry it will work much faster too.
Customer: replied 4 years ago.
Actually it does work perfectly well except for that one pdf thing, and that happened yesterday before I installed Lion. Do you know where I can buy just InDesign 5.5 as I don't want the whole suite?
Expert:  Mike replied 4 years ago.
Customer: replied 4 years ago.
I reinstalled the original disk and now it works perfectly with Lion, so, sorry but you aren't correct that Lion doesn't support CS3.
Expert:  Mike replied 4 years ago.
Good luck with that.