Jason, I clicked on the link as soon as you sent it, and 8 min later it's still showing a box "Joining session" with a rotating circle ,,,,
My daughter's mini-laptop is Windows based, not MAC.
Should I click on "try another option" ???
software just finished ,,, message now says Expert has ended session ,,,,
I have to go, out of time. Will be in touch again Monday night to fix the wifi.