Hi, i'll be happy to help look at this issue
Do you have anything else on the screen at all - spinning ball etc?
Can you try booting and holding the Command + S keys?
this should load a command window
if so, type fsck -yf and press enter
Nothing on screen shall I try and boot holding command & s key when I press the power key?
wasn't expecting a reply this evening - didn't think many would still be up in UK :)
Sorry but no command window - up late to prepare a presentation for today!! Still grey screen and can't remove disc. Macbook pro about 2 years old
ok, no problem
do you have another mac in the house at all?
I understand - am up late working most days
Yes old Imac which is what I am communicating with you with
ok - wondering about using Target Disk mode
That's double dutch to me
ok - Start the imac in target disk mode (Hold T key at boot until you see the firewire symbol). Connect the imac to the MBP with a firewire cable. Then boot the MBP while holding the Option key. You should get a grey screen with a list of available startup disks. Choose the imac's HD and see if it boots.
obviously that will mean you'd lose connection here
but I'll still be online afterwards if you wanted to try it?
My ignorance - firewire cable ?has firewire one end only - connect that end to mcb or imac?
Can I access Just Answer mac after I restart?
would need a firewire-firewire to connect both together
if you bookmark this page you can come straight back
Drat will have to scout around at this time!!! - give me a few min -see if I have one.
I'm on the coffee as well
All cables have firewire one end and usb other end - any good? also alt I have backup portable hard disc Iomega but connecting that also had no effect. If I could just get the apple start up symbol I could go to apple stpore next week - problem my presentation for tomorrow on mcb!!! please any help or shortcut to boot mcb
can you hold Shift-Command-V while the mbp boots up?
that will do a Safe Boot with progress notification
so should give some idea of what is failing
Just grey screen - i could cry
ok, is it an Intel mac?
mac book pro 13" with intel core 2 duo processor
ok - when you reset the PRAM did you get 3 startup tones?
shall I try restarting again and note the tones?
a gong then whirring - i am a luddite so no tech terms
now can you try this?
Option same as alt?
no progress - but may i try it again please
got the start up sound but no other progress
ok - did you get the sound twice?
getting sound spontaneously now - back to whirring
is it easy to remove the battery from your Mac?
Haven't a clue - i thought this mac was difficult to remove key from
sorry i meant battery
some models are - if it's not obvious then it's probably one of the sealed units
my recollection is a sealed unit
ok, I think you have already tried resetting the SMC?
that's the System Management Controller
did you notice if there was any fluctuation with the LED on the power adaptor when doing it?
yes with the shift alt p r sequence? or have i got it wrong like everything else
you've done nothing wrong so far
SMC is reset with Shift-Control-Option and power
no joy but faint eforts from the machine - tic noise as oif trying to kick start but not getting there - just grey screen
throw it in bin-an option!!
did you say that you can't eject the disc either?
yes - start up disc -leopard
ok - and if you reboot holding down C/
sorry - c ?
just one tone and now whirring - disc no retreivable
is the tone the standard Apple chime or more of an electronic beep
sorry - if that makes sense
standard apple chime
ok - well the fact that it's getting to the chime and a grey screen indicates the hardware is ok
and it's a software issue
should the mbp not start up or show icons if software problem - any chance the machin heated up ?
as a quick check can you restart in target mode too?
reboot and hold down T
it's the very first level of software loading which looks like it is where the problem is
can i do a master reset like in the past with a paper clip?
do you mean to eject the disc?
yes - if there is a little hole in the drive you should be able to put an unbent paper clip in there
withb reboot t firewire symbolm -wow!!!!
next step please
ok - that's good
shows somethings are working
ok - now try and reboot with C
switch off and reboot with C?
no progress no firewire symbol even got the apple chime and the continued whirring sign but nothing else yet
still a grey screen?
ok - try rebooting and doing PRAM agian
chime whirring and back to grey screen but appears to be trying to start oops i was prematurely optimistic back to grey screen and no sounds
try alt command p r again?
chime but nothing else
how can i get the disc out?
do you see a tiny hole on the DVD drive?
no tiny hole but small oblong hole next to drive
ok - try rebooting while holding down the trackpad button
chime whirring sound and small tick noise as if trying to start - disc out horray!
now doument folder - grey with ? flashing
ok - that's one thing!
ok - that means it can't find the software
so let's startup in Safe mode again
hold down shift while rebootign
grey document folder - good sign? if nothing i am an optimist
well - I'm pretty sure the hardware is ok in your laptop
it's whether we can coax the software along
i am speaking nicely to it
if only it would reboot i could extract my folder
would another go atb alt command pr be an option
also - do you have any other OSX startup discs?
unfortunately nothing except ox leopard. still flashing grey document folder
ok, can you try rebooting with the CD in?
it sounds as if it is trying to click something but nothing happens - put in disc no joy
only options remaining are to remove disk again
(reboot with trackpad)
and then try resetting PRAM and SMC
SMC is this one
no joy disc still in computer screen grey no flashoing document icon
ok, can you try a reboot a few times
with the trackpad button
to see if we can get the disc out again?
no joy getting late can i recontact yourselves in the morning
will i have to pay again
no problem - I'll be online from around 9AM UK time
no, you won't have to pay anything else
you only have to pay if you are happy with the service provided
thank yo and good night
thanks - you too
Sorry Steve but Applecentre have advised me i needed change of my hard disc - so it was a hardware problem and the mac is working fine now. Hence I am unsure if I have been charged because your suggestion was it was not a hardware problem.
Am glad it is sorted finally. You only pay by Accepting an Answer so you haven't been charged for this.