How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4759
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
19098653
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

I cant get my Mac G4 powerPC with OSx 10.5.4 to connect to

Resolved Question:

I can't get my Mac G4 powerPC with OSx 10.5.4 to connect to my home WIFI system with the airport card.
The card is turned on and it shows the home WIFI network but after asking for the password (I know i'm using the correct pwd) it says: Connection failed.
I know the wifi is working as my windows laptop can connect without problems.
The airport card even picks up a distant WIFI
Submitted: 2 years ago.
Category: Mac
Expert:  Daniel replied 2 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

Step away from the shotgun.

There are a few things that will at least help if not cure this and a few that will cure this, all will help.

First, do a pram reset.
To do a PRAM reset, you need to restart your machine and hold down these 4 keys.
‘Option’, ‘Command (Cloverleaf or Apple)’, ‘R’ and 'P'.
Keep them down until you hear 4 startup chimes. This is the sound it makes starting up.
graphic
This resets all of the system buses on your computer, USB, FireWire, display, ethernet and your keyboard/mouse/trackpad.
This will correct many faults but not necessarily yours.

This may or may not fix the connection issue, it is a good starting point.
Next is repairing permissions, this PDF explains that.

Repairing Permissions

Then following that if it still isn't connecting make a new location, this PDF explains how.

New Location 10.5-10.6

I am pretty sure that will fix it but on the off chance it doesn't please tell me.

 


Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4759
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Daniel and 7 other Mac Specialists are ready to help you
Customer: replied 2 years ago.
I couldn't get the 4 key combination to work but i pressed the reset button by the CMOS battery. Isn't that the same thing?
Also the permissions PDF file comes up with a damged and file and won't load - maybe becasue I'm using a windows computer to look at it?
Also in the FWIW category. The computer will get on the internet using an eternet cable.
Expert:  Daniel replied 2 years ago.
No, that is most definitely not the same thing.
The four keys will work if, you are using a USB cabled keyboard and you used only those keys and you gave it time.
You have reset the PMU (Power Management Uint), that resets the logic board and is something not done lightly.
Try this permissions PDF.
Repairing Permissions This one will download to wherever your downloads go on the WIndows machine.

Try those.
Customer: replied 2 years ago.
It's been repairing permissions for about 20 minutes, is this normal?
Expert:  Daniel replied 2 years ago.
Yes, with Leopard it takes a long time, it will finish.
Customer: replied 2 years ago.
Ok I reset the pram
repaired permissions
rebooted
I am a little confused on the next part. I added a location. When I click on advanced i get a window:
AirPort TCP/IP DNS WINS Appletalk 802.1x Proxies Ethernet
in the box: Preferred Networks:
There is nothing
Expert:  Daniel replied 2 years ago.
You probably do not have any since resetting the PMU, it will erase things like that.

Once you have applied the new network settings you can go to the Airport icon in the menu bar and select your network, make sure the airport is.

Try that.
Customer: replied 2 years ago.
Still no joy. It acts like it doesn't like the password XXXXX I know the password XXXXX XXXXX as it works on my other computers. I'm not sure I accomplished very much with the network box other than making a new location.
Expert:  Daniel replied 2 years ago.
It can always be deleted.
I do know that if you do have 10.5.4 you should update to 10.5.8, this can go a good ways to resolving this, I was trying to get the airport working first but I think the other way will do better.


It specifically states improved compatibility and reliability with networks.

Do that and let me know.
Customer: replied 2 years ago.
nothing is any better. I downloaded the 780 meg update. loaded it rebooted, and no difference
when I use the assitant is keeps saying the password XXXXX XXXXX Does the mac want only an eight digit password? The password XXXXX XXXXX digits
Customer: replied 2 years ago.
Well, I set up a guest network with no password XXXXX I got right on. interesting. I can't leave it up though.
Customer: replied 2 years ago.
Relist: Other.
He's on the east coast I'm on the west coast
Expert:  Daniel replied 2 years ago.
Now we know that it is in your account that the problem is.
This can be a hard issue to fix because of that. While connected via ethernet I suggest repairing permissions and doing the combo update, this will go a long way to fixing this.


So far it seems that you have done all but what I asked you to do so I am opting out and will let another expert try.


Customer: replied 2 years ago.
Thanks anyway. I tried every combination of password.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Daniel
Daniel
Mac Expert
4703 Satisfied Customers
Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.