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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9765
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Customer Question

changed my password XXXXX night and cant remember it now phone is locked
Submitted: 4 years ago.
Category: Mac
Expert:  Ashik replied 4 years ago.
Hi My name isXXXXX hope i can help you.

Put your iPhone to DFU (Device Firmware Upgrade) Mode and restore it from iTunes. Follow the steps below;

  • Connect the iPhone to your computer with the USB Cable.
  • Open iTunes application on your computer
  • On your iPhone Press and hold the Home button and the Sleep/Wake button at the same time.
  • After exactly 8 seconds release the Sleep/Wake button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPhone in recovery mode.
  • Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPhone will remain blank.

Let me know if that didn't worked..Only click Accept after we solved the problem.

Best Regards,

Customer: replied 4 years ago.
it did not work and i have to sign off
Expert:  Ashik replied 4 years ago.
At which step do you have trouble ?

Add a bookmark of this page, so you can get back to me later
Customer: replied 4 years ago.
where do i find the right itune app ?
Expert:  Ashik replied 4 years ago.
If you don't have iTunes on your computer, download and install it from here :
Customer: replied 4 years ago.
I do not except your answer had to go to apple store because phone is completely lock thannks but no thanx. Do not charge my card I will be going to my bank to make sure charges are reversed
Expert:  Ashik replied 4 years ago.
[email protected] for refund