I am able to help we can go through a bunch of troble shooting problems or i can set up a new account for you and then you can change the password XXXXX ill show you how to do that? Just tell me with one
Mike it sounds like it would be easier to change the password, so go ahead with that. I so appreciate your help. Debby XXXXXXXX
Ok Mike had to leave the room for a second. What do you need me to do?
I will create you a new email account then i will crate a new apple id
does it matter what the user name is
that can be changed
Thats fine with me
What user name do you want
do u need me to stay here on line?
no i will message you when its done then once its done ill tell you how to change the password XXXXX you click acepct
anything will be fine. Think they said has to be 9 letters 1 number and maybe 1 cap.
How about XXXXXXXX
will that work?
and then will I owe you $38.00?
not question mark on the end of 02
Also will that be at Aol or yahoo? Doesn't matter to me
Its will be aol
Here is your acont for your email and apple id
In what year was your mother born?
Once you long on with that info in iTunes let me know
I can't thank you enough Mike. I'm going to I tunes now and will get back to you
Mike I logged in and everything worked. Thank you so much again for all of your help. I had given up. Just couldn't get it to work for me. Deb XXXXXXXX