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Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8183
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
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Am locked out of my E-Mail account. How do I get back on

Resolved Question:

Am locked out of my E-Mail account. How do I get back on it?
Submitted: 2 years ago.
Category: Mac
Expert:  Cris replied 2 years ago.
Hi,

Thanks for contacting JustAnswer.com I am Cris.

What email service are you using? Hotmail, Gmail, Yahoo?
Customer: replied 2 years ago.
Safari.
Expert:  Cris replied 2 years ago.
That's not a email that's a web browser.

Please give me what is after the @ symbol in your email. Please only reply with that and not the entire email.
Customer: replied 2 years ago.
Earthlink.net
Customer: replied 2 years ago.
I am waiting for an answer.
Expert:  Cris replied 2 years ago.
Not very familar with Earthlink email and will opt out to open the question to other experts.
Customer: replied 2 years ago.
O.K. I will be waiting for an answer.
Expert:  Nick H. replied 2 years ago.
Hi and welcome to JustAnswer.com.

My name is XXXXX XXXXX I will assist you with your issues.

Reset Safari settings: (Note: This will also reset your homepage and clear sites recently visited. First please bookmark this page. click Bookmarks on Safari browser->add to bookmarks.

Open Safari. Click on Safari (next to Apple logo on top left corner) and select Reset Safari.
Click on Safari on the top left again, select Empty cache.
Exit Safari and reopen it.
Choose Safari > Preferences. Click Advanced. Click Change Settings. Select Automatic Proxy and click APPLY and exit Safari.

Then open Safari and test your issue.
Customer: replied 2 years ago.
That did not work.
Expert:  Nick H. replied 2 years ago.
Please download and install Firefox:

Mozilla Firefox Web Browser — Free Download


Then open Firefox and log into your email to see if it is still locked.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8183
Experience: Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Nick H. and 5 other Mac Specialists are ready to help you

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