Linda the problem you are having is most likely related to the ribbon cable that is just under that battery and most likely it will need to be replaced. The problem is that the battery heats up and it weakens the cable over time.
you can try this fix.. but I can not guarantee it will work for you.
There are two cables.. The darker orange / brown cable is the culprit.
I found that solution on U Tube regarding the trackpad, but when the keyboard stopped responding too, is this solution going to address both or am I looking at two separate problems? Thanks, Linda
It will address both issues.
Thank you very much. Let me try your directions. It's very late at night here, so I can't try it until the morning lest I wake up the household! I will write back to you afterward. Thanks, XXXXX XXXXX works! Sincerely, Linda
Ok if it doesnt work then you will need to get the cable replaced ok.
Linda have a good night.
That's good to know too! I'll have an alternative if this doesn't work. Talk to you soon!
Hello! Checking in. I followed your instructions and got the keyboard back working, but the trackpad is still not working. Perhaps you're right and I'll have to get a new cable. I did note that my battery is bulging on one side so I had a hard time getting it back in flat. I finally had to use tape to tape it down as flat as possible. I can't imagine how it happened because I keep my computer top and bottom inside hard shell protectors and always have. Maybe that means I will have to buy a new battery and a new cable to get my trackpad working? Please advise me on charges, since the solution was only one half the problem. I noticed that before the charge was $38. and now it's $58. Quite a jump up if one still has to pay and still take it in to be repaired. Please advise. Thanks so much, Linda
The solution is to replace the cable and the tape solution is a workaround. The price for the question has not changed on my end. You can resolve billing related questions by contacting firstname.lastname@example.org
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ok I just wanted to follow up with you because I do want you to be satisifed. I see that you had a problem with the price of the question not showing the correct ammount.