How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MrComputer2010 Your Own Question

MrComputer2010
MrComputer2010, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 421
Experience:  Help and Support with all Apple products.
46048466
Type Your Mac Question Here...
MrComputer2010 is online now
A new question is answered every 9 seconds

Locked by Customer Service

Customer Question

Hello! My Mac Pro laptop - dual core, Intell. -, about four years old now, decided first not to recognize the trackpad "clickers" first and now won't respond to touch either. Next just now my keyboard stopped responding to typing. This has been a progression over three days. I have been using a plug in mouse, which was keeping it going, but now that the keyboard won't let me type, I can't do anything. I am sending you this message on my smaller Mac Pro, which is still behaving and is older by far! Thanks for any light you can shed on these problems. Sincerely, XXXXX XXXXXXXX@XXXXXX.XXX
Submitted: 2 years ago.
Category: Mac
Expert:  MrComputer2010 replied 2 years ago.

MrComputer2010 :

Linda the problem you are having is most likely related to the ribbon cable that is just under that battery and most likely it will need to be replaced. The problem is that the battery heats up and it weakens the cable over time.

MrComputer2010 :

you can try this fix.. but I can not guarantee it will work for you.

MrComputer2010 :
  • Get a small piece of sticky tape and roll it up

  • With the power on, battery out and machine on:

  • Place the Sticky tape onto the ribbon cable whilst pressing the caps lock key to identify that the keyboard is working

  • Close the screen and turn over your mack book.

  • Replace the battery so that it presses on the sticky tape and ribbon cable
  • MrComputer2010 :

    There are two cables.. The darker orange / brown cable is the culprit.

    JACUSTOMER-5vh3xifg- :

    I found that solution on U Tube regarding the trackpad, but when the keyboard stopped responding too, is this solution going to address both or am I looking at two separate problems? Thanks, Linda

    MrComputer2010 :

    It will address both issues.

    JACUSTOMER-5vh3xifg- :

    Thank you very much. Let me try your directions. It's very late at night here, so I can't try it until the morning lest I wake up the household! I will write back to you afterward. Thanks, XXXXX XXXXX works! Sincerely, Linda

    MrComputer2010 :

    Ok if it doesnt work then you will need to get the cable replaced ok.

    MrComputer2010 :

    Linda have a good night.

    JACUSTOMER-5vh3xifg- :

    That's good to know too! I'll have an alternative if this doesn't work. Talk to you soon!

    MrComputer2010 :

    ok

    JACUSTOMER-5vh3xifg- :

    Hello! Checking in. I followed your instructions and got the keyboard back working, but the trackpad is still not working. Perhaps you're right and I'll have to get a new cable. I did note that my battery is bulging on one side so I had a hard time getting it back in flat. I finally had to use tape to tape it down as flat as possible. I can't imagine how it happened because I keep my computer top and bottom inside hard shell protectors and always have. Maybe that means I will have to buy a new battery and a new cable to get my trackpad working? Please advise me on charges, since the solution was only one half the problem. I noticed that before the charge was $38. and now it's $58. Quite a jump up if one still has to pay and still take it in to be repaired. Please advise. Thanks so much, Linda

    MrComputer2010 :

    The solution is to replace the cable and the tape solution is a workaround. The price for the question has not changed on my end. You can resolve billing related questions by contacting support@justanswer.com

    MrComputer2010 :

    Please be sure to click Accept

    MrComputer2010 :

    ok I just wanted to follow up with you because I do want you to be satisifed. I see that you had a problem with the price of the question not showing the correct ammount.

    JustAnswer in the News:

     
     
     
    Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
    JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
    Web sites like justanswer.com/legal
    ...leave nothing to chance.
    Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
    Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
    I will tell you that...the things you have to go through to be an Expert are quite rigorous.
     
     
     

    What Customers are Saying:

     
     
     
    • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
    < Last | Next >
    • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
    • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
    • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
    • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
    • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
    • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
    • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
     
     
     

    Meet The Experts:

     
     
     
    • Mike

      Mac Medic

      Satisfied Customers:

      6256
      Over 20 years IT experience with Apple computers in publishing, marketing and design.
    < Last | Next >
    • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

      Mike

      Mac Medic

      Satisfied Customers:

      6256
      Over 20 years IT experience with Apple computers in publishing, marketing and design.
    • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

      Ashik

      Mac Helper

      Satisfied Customers:

      5282
      7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
    • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

      Daniel

      Mac Genius

      Satisfied Customers:

      4670
      Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
    • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

      Vinod Menon

      Support Specialist

      Satisfied Customers:

      2068
      worked as a Tech support Associate for Apple products
    • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

      Brandon M.

      Mac Support Specialist

      Satisfied Customers:

      1501
      10+ Years Mac Support as contractor and currently an IT Manager for law firm
    • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

      John T. F.

      Mac Druid

      Satisfied Customers:

      1408
      20+ years in the computer/Mac industry
    • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

      David

      Mac Support Specialist

      Satisfied Customers:

      1236
      BSc, H.Dip, Apple Certified
     
     
     

    Related Mac Questions